Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 239147 Views
  • 2 replies
  • 2 kudos

Resolved! Mast issues ; ongoing fault

I'm having an ongoing fault with o2 in that the mast is down!I first reported this issue on the 5th October.Since then, I've had further updates on ; 12th October18th October25th October1st November14th November28th November12th December10th January ...

Anonymous by Not applicable
  • 3503 Views
  • 17 replies
  • 0 kudos

Resolved! Swapping Numbers Between Contracts?

I have a Pay Monthly contract and a Business contract and wish to swap the numbers associated with each account. I still want both to run, I'm not looking to close any accounts, but will O2 let me do this, and if not, is there any kind of workaround ...

Anonymous by Not applicable
  • 2167 Views
  • 9 replies
  • 0 kudos

Resolved! Unexpected charge

hi, I got charged £4.88 for using a service number but have not requested any service. does anyone recognise the 118505 number. is it O2 and is it possible that it could have been activated accidentally. I am new to the world of Android phones and mi...

Anonymous by Not applicable
  • 2642 Views
  • 12 replies
  • 0 kudos

Resolved! How do I change my name on my account?

I changed my name legally last year, sent in the details to get my name changed on my O2 account [edit: it's a personal account, not a business account], but apparently they sent me an email telling me it didn't work because my scan files were too la...

Anonymous by Not applicable
  • 2623 Views
  • 9 replies
  • 0 kudos

Resolved! Cancelling contract after getting Pack Code

Hi there. I called Customer Service today to cancel my contract with O2. I’ve had an year contract this month. I told I want to keep my number and I got the Pack code through a text message. I was told the contract will end as soon as I use the Pack ...

Anonymous by Not applicable
  • 1179 Views
  • 4 replies
  • 0 kudos

Resolved! Wi-Fi Calling

Nearly three months on since the turing off of TuGo and our two pay monthly phones (Sony XZ and Moto G5) are next to useless when we are at home. Both handsets are capable of wi-Fi / 4G calling but o2 have still not added them to their list.... when,...

Anonymous by Not applicable
  • 1295 Views
  • 2 replies
  • 0 kudos

Resolved! Voice mail

Tried to switch vm off but no luck any solutions. Apart from going to shop. Ta

Anonymous by Not applicable
  • 1084 Views
  • 3 replies
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Resolved! Do I get a new sim??

Hi, On 21/1, I upgraded online from my 24 month contract with a phone to just a sim only as I am happy with my phone. I'm I supposed to be getting a new sim with my new contract or has my current sim been changed?. Under my orders, it says 'completed...

Anonymous by Not applicable
  • 1252 Views
  • 5 replies
  • 0 kudos

Resolved! o2 Insurance replacement phone wrong!

Sent my Galaxy S8+ in for a repair. Recieved my replacement phone today and they have sent me a regular S8!!My question is will they take this back and replace it with an S8 +? Do they really expect me to pay for an S8+ on a pay monthly contract whil...

Anonymous by Not applicable
  • 5233 Views
  • 19 replies
  • 0 kudos

International bolt on

I’ve had the international bolt for years. It gave me unlimited minutes to USA for £10 a month. I was given no notice that it had ceased in November (O2 say I was sent a letter) and subsequently ran up a bill of over £2000 without realising I was doi...

Anonymous by Not applicable
  • 2489 Views
  • 12 replies
  • 0 kudos