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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237787 Views
  • 2 replies
  • 2 kudos

Resolved! phone blocked for no reason.

Got message my Sim is blocked.All bills paid ontime.20 months into contract.O2 is 0 help.Usually go over over contract but it's always paid in full by direct debit.Am severely disabled and now social services and my carer can't contact me to take me ...

Resolved! why havent 02 cancelled my tablet bill?

i had a tablet deal with 02 for the requisite contracted time, no great difficulty but a very expensive tariff (£20 for 1gb), so i cancelled at the end of the contract, or thought i had,apparently hadn't been explicit enough so i cancelled again, now...

Anonymous by • Not applicable
  • 793 Views
  • 2 replies
  • 0 kudos

Resolved! Voicemail

Can someone help please?? I have a Samsung phone with voicemail turned off. However, a company is still managing to leave a voicemail on my phone, the phone never rings, they just manage to leave a voicemail. O2 customer service got me to go through ...

Blulu by • Level 1: Joiner
  • 3273 Views
  • 12 replies
  • 0 kudos

Iphone 6 Massive Data use and unusual events

Hullo, I got an 80% data used warning in early January, the first I've ever had and although unusual, I assumed it was for the December into January bill as I hadn't done anything out of the ordinary with my phone and usually keep within my 3 gb limi...

Rich3 by • Level 1: Joiner
  • 1589 Views
  • 8 replies
  • 0 kudos

Resolved! Balance due in the minus

Hi I've just had a direct debt go out for my bill £41.84 I've gone on to my O2 app and the balance due part say -£60.84 what does this mean and surely if im in credit with them they wouldn't have taken the £41.84Thanks

Laurie92 by • Level 1: Joiner
  • 2073 Views
  • 3 replies
  • 0 kudos

Billing mistakes

Hi O2 users, Just a line to let you all be aware………. My wife just received her latest bill. The bill is usually between £11 & £14, however this bill was £138.00 We looked into this and found there was a call of £70.00 for a 6 hr 42 min at 16.36hr. Th...

Anonymous by • Not applicable
  • 1970 Views
  • 12 replies
  • 0 kudos

Resolved! Upgraded - wrong tarriff applied!?

hello, has anyone had a similar issue lately? I upgraded my Sim only as I like my current phone. The offer was 10gb data at £17 for 12 months, then it will revert to £30. Just viewed my updated account and its saying £30 / month! Help...

Anonymous by • Not applicable
  • 1513 Views
  • 7 replies
  • 0 kudos

Resolved! Upgrade

I just wanted to know if i can upgrade early without paying the remaining balance. Im due an upgrade in july.

Anonymous by • Not applicable
  • 1063 Views
  • 2 replies
  • 0 kudos

Resolved! Sim Swap and Number Retention

Upgrading from pay as you go to pay monthly - which to do first online number retention or sim swap

Anonymous by • Not applicable
  • 2033 Views
  • 8 replies
  • 0 kudos
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