Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My O2 sim card in another phone

Hi. I have an O2 monthly contract for my Sony Xperia phone. If I wanted to get a simpler button phone which was Sim-free & unlocked, can I use my existing Sim card in it? Thanks, Clipper

Resolved! Data

rnorning. I have just changed my tariff so i have more data. My new tariff does not start till the 14th of feb and my data has just run out. Ive been on my o2 but it wont let me add anymore. Can you help. Thank you Jus.

Resolved! I’ve just u graded my tarriff, when will my data be active?

After running out of data again, I’ve decided to upgrade my tarried instead of buying a Bolton as I feel I need more per month anyway not just as a one off. When can I expect that extra data to be available to use? Will it be immediately or after my ...

Resolved! phone blocked for no reason.

Got message my Sim is blocked.All bills paid ontime.20 months into contract.O2 is 0 help.Usually go over over contract but it's always paid in full by direct debit.Am severely disabled and now social services and my carer can't contact me to take me ...

Resolved! why havent 02 cancelled my tablet bill?

i had a tablet deal with 02 for the requisite contracted time, no great difficulty but a very expensive tariff (£20 for 1gb), so i cancelled at the end of the contract, or thought i had,apparently hadn't been explicit enough so i cancelled again, now...

Resolved! Voicemail

Can someone help please?? I have a Samsung phone with voicemail turned off. However, a company is still managing to leave a voicemail on my phone, the phone never rings, they just manage to leave a voicemail. O2 customer service got me to go through ...

Iphone 6 Massive Data use and unusual events

Hullo, I got an 80% data used warning in early January, the first I've ever had and although unusual, I assumed it was for the December into January bill as I hadn't done anything out of the ordinary with my phone and usually keep within my 3 gb limi...

Resolved! Balance due in the minus

Hi I've just had a direct debt go out for my bill £41.84 I've gone on to my O2 app and the balance due part say -£60.84 what does this mean and surely if im in credit with them they wouldn't have taken the £41.84Thanks

Billing mistakes

Hi O2 users, Just a line to let you all be aware………. My wife just received her latest bill. The bill is usually between £11 & £14, however this bill was £138.00 We looked into this and found there was a call of £70.00 for a 6 hr 42 min at 16.36hr. Th...

Resolved! Upgraded - wrong tarriff applied!?

hello, has anyone had a similar issue lately? I upgraded my Sim only as I like my current phone. The offer was 10gb data at £17 for 12 months, then it will revert to £30. Just viewed my updated account and its saying £30 / month! Help...

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