Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Have to turn data on and off to receive WhatsApp's sometimes

Morning, I use WhatsApp a lot (doesn't everyone?) and I upgraded my phone with O2 to a Samsung S8 last year. I have constant problems whereby I have 4G on my notification bar but both my WhatsApp Web on my PC at work states that I'm not connected, me...

Resolved! Paying more upfront

I am wanting to pay more upfront for an iPhone 8 plus so it reduces my monthly tariff, is this possible?

Resolved! I have also been charged for multiple text messages when only 1 was sent, this time to Eire

I have received yet another bill where I have been charged for multiple text messages when only one was sent, these show up as being literally in a period of consecutive seconds so obviously no one can write this fast , certainly not a technophobe li...

Resolved! Calls from Mali

Hi, has anyone else started recieving calls from abroad? has o2 been hacked? I googled the calls and a lot of comments on a 'who called me' website dated today say they are o2 customers and also recieving numerous calls from Mali. Seems very dubious ...

Resolved! O2 Store scam?

Hi All, I have a question I could do with some advice on. I recently upgraded at an o2 Store. I usually use o2 open to take 25% off my air time as my work place has regesterd to the sheme. However in store the agent told me if I trade in my old phone...

Resolved! Process for retaining my number when joining 02

Always get nervous about the Proventil of losing my mobile number and since I’ve been sim only for about 6 years and I’m considering a contract just want to check the process for retaining my number. 1 ring up current network and get pac code 2 place...

Resolved! I am being charged weekly for purchases I have not made.

I have been charged £18 for extras I have not ordered and do not want I don't even know what they are about. I should not be charged when I have not authorised these payments. How can I stop them, and pevent them appearing again? Surely I cannot be c...

Resolved! Cancelling a sim only contract

Hello I phoned and cancelled a sim only contract yesterday by phone but have had no email communication to confirm this. I cannot find an email address anywhere on their site - do I have to write a letter to make sure it is cancelled - seems mad not ...

Resolved! Bill for husband's phone

How do I find my husband's bill. I have an o2 mobile also.

Resolved! I want to cancel the o2 contract

I want to cancel my o2 contract

O2

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