Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade, direct debit,

Hello Just after some advice I am on a SIM ONLY. I can upgrade to a refresh phone contract after 3 months which i can on 19/03/2018My 3rd payment is due out of my bank account on 13/03/2018 However... I had to change banks and i updated my direct deb...

Resolved! Renting a phone while my HTC is in for repair

Hi, I've got an HTC 10 on O2 that was previously repaired by Carphone Warehouse (battery not holding a charge). It's not not charging at all and will have to go back for repair. I don't wish to use Carphoen Warehouse again - service was awful and the...

Resolved! Charged for scam call (07011772232)

Hi, I just got my mobile phone bill and noticed it was higher than usual, so I checked it online to find a charge for a 29 second call to an unknown number (07011772232). I looked up the number online and found it to be a scam number. Acording to an ...

Resolved! Cancelling a contract

Hello, My current contract ends on the 9th of April 2018. I want to cancel my contract as I do not wish to continue with o2 when my contract expires. I am wondering whether I can ring up and cancel this week and simply pay off my remaining bill. I ge...

Resolved! Weekly charges

I have been charged weekly for the last 3 weeks for ‘Pulse Digital BV’ does anyone know what this is and how to stop it?

Resolved! Are you being scammed for £78.00 too?

Has anyone else recently been billed for £78.00 circumstances may vary, charges and no regard for my stolen phone circumstances. It would be interesting to see if you are currently in the same position.

Resolved! Rewards

I had a text from o2 saying I had earned £1 in rewards. so I clicked on the link and it took me to a page that said enter your o2 pay as you go number and we'll send you a rewards code to make sure it's really you. The thing is I have changed my numb...

Resolved! Phone bill has been paid. But still can’t use phone

I have paid my bill over 2 days ago and you still haven’t put me back on.This is a joke can you put me on ASAP

Resolved! Upgrade Help

I have a current o2 contact which I took out with CPW a few years ago. I’ve never missed payments etc and the contract is in my name. I was due for a upgrade in September 2017.Question 1:Can I go directly to a o2 shop and upgrade keeping my current n...

Resolved! Signal interruption in NG14 postcode

For several weeks both my phone and my wife's have experience a swarking sound (heard too by the other call participant) a few seconds before the call drops out. Happened 3 times in one 5 minute call this morning. Reported and O2 say the signal is fi...

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