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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 238065 Views
  • 2 replies
  • 2 kudos

Resolved! Iphone SE Unlock-why a non o2 sim required

Chose to unlock my SE this afternoon amazed I got an e-mail an hour or 2 later advising my phone is unlocked as soon as I insert a non o2 sim and see confirmation on screen.Slightly confused as I don't have any non o2 simsSE is going to a 3rd party r...

Donfor39 by • Level 3: Thinker
  • 2473 Views
  • 7 replies
  • 0 kudos

Resolved! 02 PAC Request issue

I was a SIM only business customer for around 6 years and two weeks ago I decided to go ahead and close my business down for personal reasons. It was time to review my mobile SIM package and consider shopping around. I phoned 02 to ask for my PAC Cod...

Cullen1 by • Level 1: Joiner
  • 1104 Views
  • 1 replies
  • 0 kudos

Resolved! MMS redirected

Hi,tonight my sister sent me a couple of MMS. Although my phone displayed them I received a o2_alert text informing me that i had been sent a media message from xxxx(my own number) that my device does not support. I was given a link and code to acces...

Guevara by • Level 2: Apprentice
  • 3085 Views
  • 7 replies
  • 0 kudos

Resolved! Sim swap

My iPhone has been unlocked. How soon must I put my new sim in? Is there a time window you must observe? Thanks

Resolved! Debit card charged without my authorisation

OK i was looking at taking on a second hand set. Am already with o2 on pay monthly. Entered all my details plus my debit card details and on the webpage it clearly stated my card would NOT be charged unless my order goes through. Well the order did n...

Dino1968 by • Level 4: Observant
  • 2921 Views
  • 4 replies
  • 0 kudos

Resolved! New tariff

I have just signed up to a new tariff pay monthly the offer was £16 monthly but is showing on my 02 as £20 per month ?

SuzieG by • Level 1: Joiner
  • 1012 Views
  • 3 replies
  • 0 kudos

Resolved! Allowance Balance

how can I get a text with allowance balances left on my account? 

optomism by • Level 1: Joiner
  • 2992 Views
  • 12 replies
  • 0 kudos

Resolved! Can't use my O2 sim in another phone?

Hi, I currently have an iPhone 6S plus which i got about 18 months ago. I've started a new job this month and have been given a company phone which is a Galaxy S8 - I've been wanting to switch back to Android when my contract is up anyway, and after ...

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