Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unable to change PAYG billing address!! Ludicrous!

Looked everywhere to change my billing address to place an order.Live chat amazingly told me that the address I originally register on 'Myo2' can NEVER EVER be changed.How ridiculous!

Resolved! Claim

When I make an insurance claim, does the cost get added to my next bill? Or do I have to pay in the store ?

Resolved! OnePlus 5 stuck on silent.

My OnePlus 5 smartphone has switched itself to silent + I can't get it back off. Any ideas.

Resolved! nokia 5 oreo update

Hii have a nokia 5 which updated to oreo from nougat in february. ever since then the phone has been extremely slow, apps sometimes dont work and the phone sometimes turns itself off. i was told to do a factory rest which i have done 3 times now. the...

Resolved! O2 refresh cancellation + airtime payment

Hi guya, I have a question.I took out a pay monthly contract on 5th April and received the phone on the 6th.I cancelled the contract today and paid for the device in full, but have been told I need to pay the first months airtime. I'm within the 14 d...

Resolved! Uograde silly question!!!!!

Hi all,Bit of a daft question but please bear with me! I have a comtract with O2 for a galaxy s8+ from last year, my wife hated ger iphone 7+ so i gave her my samsung and she gave me her iphone. Fast forward 11 months and now ive had a notification f...

Resolved! Voice mail / number of rings before it comes in

Hi, I have an iPhone 6s which I have just purchased, the voice mail kicks in after just 5 rings. I need it to ring longer before it transfers. The web says its to be sorted via the network provider. Iam a sim only customer. Can you advise how I do th...

Resolved! VAT on contracts

Hiive just upgraded 2 phones on a £42 contract. I’ve been billed £54. VAT! For retail consumers should this not be included in the advertised price?any one have this experience before?

Lost signal

Since a repair to our local mast we have gone from a full strength signal indoors and out to no signal indoors and varying between no signal and one bar outside. This goes for our phones and visitors. Our phones work fine elsewhere and we have been t...

Resolved! how long for a bronze number request to be processed?

I was told 24 hours, but does that mean 2-24 hours? Or should I really wait till tomorrow?

O2

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