Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 5g free bolt on with contract not working and 02 says I've used it

I got a new contract from carphone warehouse. 5gb + 5gbn free bolt on. The second cycle month of the contract started onyt eh 3rd of the month. I reset my iphone mobile data tracker in the settings menu and checked my app.The my 02 app said my allowa...

Resolved! Cancelation

Hi guys. How do I cancel my monthly payments. I have paid off my plan and i am being direct debited for a phone that I no longer have. I moved to Australia.

Resolved! How can you get proof of purchase

I’ve been to Apple today as I forgot my Apple ID and they want proof of purchase? How do I get this ASAP? Thanks in advance

Resolved! Early termination fee - VAT or no VAT?

Hi people, I've had different answers on chat, over the phone and in store. If I end my O2 contract early, will I be charged VAT on the remaining months? I am not disputing anything, I am simply checking what the case is with O2, as I'm getting confl...

Resolved! Roaming

Prices for roaming in turkey

Resolved! Please answer asap pay off but not upgrade

Hi I'm not getting on at all with my new phone but too much time has passed now to return it so I have taken out a new contract again with o2 with a phone I know I get on with ... How can I pay off my older contract (without upgrade) a link if poss ....

Resolved! new customer

hi friends, i am a new customer to O2, when i took out my contract i was quoted a price of 17 .00 pounds a month, which was reduced to 14.00 pounds with new customer discount, to which i agreed. On recieving my first bill of 17.00 pounds i contacted ...

Resolved! Merging accounts into one

Hi there, i have 5 different numbers with o2 all on one account and i am billed 4 times each month - 1 number has another linked to it so only 1 bill, hope that makes sense? - is there a way to just have 1 bill, i.e. all the numbers linked?

Personal hotspot

I’m trying to turn on my personal hotspot on my iPhone but it redirects me to the o2 website I says I need to set it up. I’m on a pay monthly contract so I can’t figure out what the issue is.

Resolved! Lost sim abroad

I lost my sim whilst abroad in Africa - had to use a local sim card. Can O2 post a new sim to my home address?

O2

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