Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Early termination fee - VAT or no VAT?

Hi people, I've had different answers on chat, over the phone and in store. If I end my O2 contract early, will I be charged VAT on the remaining months? I am not disputing anything, I am simply checking what the case is with O2, as I'm getting confl...

Resolved! Roaming

Prices for roaming in turkey

Resolved! Please answer asap pay off but not upgrade

Hi I'm not getting on at all with my new phone but too much time has passed now to return it so I have taken out a new contract again with o2 with a phone I know I get on with ... How can I pay off my older contract (without upgrade) a link if poss ....

Resolved! new customer

hi friends, i am a new customer to O2, when i took out my contract i was quoted a price of 17 .00 pounds a month, which was reduced to 14.00 pounds with new customer discount, to which i agreed. On recieving my first bill of 17.00 pounds i contacted ...

Resolved! Merging accounts into one

Hi there, i have 5 different numbers with o2 all on one account and i am billed 4 times each month - 1 number has another linked to it so only 1 bill, hope that makes sense? - is there a way to just have 1 bill, i.e. all the numbers linked?

Personal hotspot

I’m trying to turn on my personal hotspot on my iPhone but it redirects me to the o2 website I says I need to set it up. I’m on a pay monthly contract so I can’t figure out what the issue is.

Resolved! Lost sim abroad

I lost my sim whilst abroad in Africa - had to use a local sim card. Can O2 post a new sim to my home address?

O2 service Please help me to unblock my phone.

I went abroad and my phone has been blocked. May I ask you to provide with the explenation about reason of switchin it off. I paid all my bills now I am ready to pay more if I have any upaid bills. But I cant do it phizically because I cant get sms t...

Resolved! Refresh Insurance

HI im wondering if someone can give some advice - when i went into O2 to discuss the refresh option, they said it included 1 free screen replacement as standard.Ive smashed my screen and just called customer service - they said as i picked the cinema...

Resolved! Going abroad.

Heading to turkey in September can i use my allowance there or is it roaming?

O2

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