Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Have been charged extra

Hi,I’ve been charged extra this month by O2, i just upgraded my phine and understand i had one payment for the month still to pay gor my last contract bill. The bill this month came to £38.87 with minutes costing £1.32 and call costing £3.33 which sh...

Price increase

Right I'm totally peed off hereHaving been an o2 customer for well over 15 years in well aware of the rpi increases each year.That's fine. Well it's not but it's in the t&c's.Well my contract was up for renewal and there was a better deal available a...

Resolved! Data Usage

My DATA is being used up much faster than any previous month and my usage patterns hav not changed - is this due to a price increase?

Resolved! Useless..

I am o2 costumer for over four years, already buy 4 devices from o2, never had any problems with anything,two weeks ago my wife by mistake mised a payment and we try to pay online but payment dosent go thru, we had funeral in our family so I decided ...

Resolved! discount

hi i work for halfords autocentre and beileve i reiceve 25/% off air time store told me to visit o2open.co.uk gave me a code ad no other info where do i got need to recieve this discount

Resolved! Credit limit on pay monthly

I just joined only to find ihave a £10 credit limit can this be raised

Resolved! Delivery not recieved

I ordered a phone on the 24th of April and up to now have not been received. When tracking it on UKMail it is saying delivery on 01.05.2018. Spent the whole day waiting for it but the delivery never turned up. They have on their log 2 attempts to del...

Resolved! Premium and Information Charges

What are Premium and Information charges that have suddenly appeared on my account.

Resolved! New SIM to replace damaged one

Received new SIM as old one just stopped workingFitted new SIM but as there is a 'No Service' message in the top left hand corner of the screen I cant get the SWAP message to 20220How do I get the new SIM initiated ??

Resolved! Upgrade deal

I'm currently feeling thwarted by the various options provided by 02 to do a simple upgrade.Contacted chat and had a strange exchange with their agent. Went on for a long time; passed on to different departments. He just kept asking what organisation...

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