Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Can't remember my number

This month, I had to verify my identity by using a code that would be sent to me number ending [removed] for account number [removed].The account was switched from Virgin and I just had it as a back-up in case I lost my phone. Unfortunately I have lo...

"problem while processing your request" Upgrade Checkout

Hello!I keep receiving the message, at the checkout stage of upgrading my contract:"problem while processing your request"The upgrade I'm trying to purchase is a sim only 30GB planThank you!

Sim card

When's the first bill due on a sim only pay monthly plan

Activate sim

Hi therei have a new phone sent without new SIM card on Thursday and on Tuesday old sim was not working anymore.i have called you and you have sent me a new phone to O2 but it does not worki cannot call or received calls or text with it is impossible...

bill

help

Cancelling contract

I have two contracts and I want to cancel one of them

Bill enquiry

Hi I'd like to know why my bill is so much

Resolved! Affordable roaming in Bosnia and Herzegovina

Please can you give me any advice about accessing affordable roaming charges for using calls and texts when travelling in Bosnia and Herzegovina ? I am not sure if there is such a possibility for Bosnia and Herzegovina as it is NOT in the EU.

Phone stolen

I can’t access my account to pay my bill as I don’t have my sim to send me a text, I also don’t have a phone to call.

Line still not disconnected

Why would my number be active 3 days after stated disconnect time? Starting to really annoy me now as the contract is over and I just want the number gone

O2

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