Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Premium services

How can I block my phone from being used on premium services? I refer to the Tonga scam, family members on other networks are now receiving calls from these numbers and I want to make sure that if my phone is answered a block is in place to avoid pre...

Resolved! O2 Travel Query

Hi, Quick question as slightly confused and can't seem to get an answer which is clear. If I have the £14 Sim Only contract (30 days) - Am I able to get O2 Travel for £4.99 a day when I go there?Getting confused as some O2 Travel only applies to peop...

Resolved! Refresh and upgrading.

Hi, It's nearly time for me to upgrade on my 'normal' 24 month contract which I habitually do to get a nice, new, shiny phone. However, logging in to my account I see that I have the option of changing to a 'Refresh' contract and although I've read a...

Resolved! New contract

Hi guys.I’ve finally got my partner to switch to O2 but what ID will he/we need to take to take out a contract. The reason i say. “We” is that payments will have to go out of a bank account thats in my name (not sure if that means the contract will b...

Resolved! EU roaming WARNING Cyprus

HiIm holidaying in Cyprus (Protaras) but have apparently auto connected to a turkish network where O2 have applied charges as Turkey outside their EU zone. I thought being in Cyprus, my allowances would apply. Apparently its because im near the natio...

Resolved! Signal at home

I am really fed up with o2 "checking the line" I KNOW THERE IS NO FSULT ON THE LINE" the problem is that I am paying £60 a month for no coverage and had to purchase a house phone and a home phone bill .to receive and make calls from home.

Resolved! Re: £`1.50 a month for a VAT invoice?

I called O2 last week and requested a VAT invoice. I got it sent by Post and the only difference to the online bill is that it says "This is a VAT invoice". It's still missing the VAT number!! I will try again, but I am looking at moving to other pro...

Resolved! Upgrade

Hi, I am doing an O2 Refresh trade in with my old Galaxy S8, I wondered when I take it to the O2 shop whay i need to bring? (charger, headphones etc.) or just the actual phone. Thanks in advanceSimon

Resolved! Different billing address to registered address

Is it possible on pay monthly (sim only) to have a different billing address displayed on the bills/invoices to the registered address where I live and the phone is registered?Many thanks in advance.James

Resolved! Bills

Hi I have phone 02 every month with the same complaint I have cancelled receiving paper bills but still getting them how can I get them to stop sending themHELP

O2

Forum Posts