Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrading from SIMO to Full contract

Why does it say on the website’s t’s and c’s for upgrading from simo to o2 refresh that it’s after 3 months, yet when you go to do so they say its after 6 months?

Resolved! Anyone received their free samsung tablet yet?

Has anyone actually reveived their free samsung tablet yet? I have waited a Mnoth and still not recieved mine, Crazy to think they had big card board posters advertising this great deal but mae you wait what seems forever to receive the free gift....

Resolved! Have i been eccepted for a phone conreact

Hi I'm a bit worried, I applied for a phone contract and o2 took money from my bank and sent me a contract of agreement but I still haven't heard wether iv been eccepted or not. Can anyone help me please.

Resolved! Ordered phone Monday 2nd of July. Still no update or tracking

Ordered phone Monday 2nd of July. Still no update or tracking

Account moved to Aerial without my knowledge

Hoping someone on here can offer some advice on this. I've just been into my local O2 store to get a new phone, to be told they couldn't do anything because I'm halfway through a 2 year business contract. This was news to me. They phoned customer ser...

Resolved! cross border ireland

Why is there a charge for texting between \northern ireland and republic of ireland..

Resolved! No 4G roaming in New York

I've just been to New York. My friend on EE had 4G but I only had 3G. O2 Guru on chat has told me that O2 only delivers 3G in the US. Is this correct?

Voicemail

Hope someone can help as not having much luck with cs as I amNot confident they know the answer , I have searched and seem to find conflicting info, i am about to travel to Egypt that does not come under any of o2 travel bolt ons, if I were to divert...

Resolved! Extra charges

Hey, I got a charge of £12.89 for calls and texts - I was told it was because I wasn't in the UK - I live about 5 minutes walk from the Irish border in the North of Ireland so I can only assume that the network changed to the republic network. I thou...

Resolved! Give notice to cancel contract

My contract ends in August So i want to give notie to cancel as I have gone to another network and no longer want to be an 02 customer.

O2

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