Pay Monthly
Get help and support from other community members with your Pay Monthly service.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 239674 Views
  • 2 replies
  • 2 kudos

Resolved! Si m card

I have changed phone from LG j1 to LG k4, can't seem to fit 92 si m card in it, any ideas?

Jimtgreen by Level 1: Joiner
  • 955 Views
  • 3 replies
  • 0 kudos

Upgrade query

I upgraded my phone from an iPhone 5S to a 6S with O2 via Carphone Warehouse in 2016. By any means, the iPhone 6S was not the most-recent model of iPhone at the time, and over time I have ended up paying an airtime fee of £48.00 each month. I am stil...

Atxms by Level 1: Joiner
  • 1094 Views
  • 4 replies
  • 0 kudos

Resolved! Data sharing with a contract through mobilephonesdirect

I was wondering if anyone could tell me if I would be able to data share from a plan purchased through mobilephonesdirect .co.uk? I have looked at a few places for the information but at the moment am unable to get a sound answer. Also would I be abl...

tripal by Level 1: Joiner
  • 739 Views
  • 2 replies
  • 0 kudos

Resolved! Additional Charges Abroad

I’ve been in Canada and the USA for 10 days and have racked up additional charges of £12.48 despite having Data Roaming switched off the whole time. I haven’t made or received any calls or sent any texts except when on a domestic WiFi. I did make a S...

Caro977 by Level 1: Joiner
  • 1578 Views
  • 4 replies
  • 0 kudos

Note 9? recycle old phone?

Hi, Looking at upgrading to the note 9, my current phone is a Pixel XL 32gb, if I upgrade and recycle now will I send my phone off when I recieve the new note or will I need to send it off to them asap as obviously I dont want to be without a phone? ...

NayMau5 by Level 1: Joiner
  • 3008 Views
  • 9 replies
  • 0 kudos

Calls to and from ireland

Hi, I am travelling to Ireland next week. My partner and I are both on O2 monthly and we get free texts and calls between us. Will we still get free texts and calls between us whilst I am in Ireland? Thanks

Viv by Level 1: Joiner
  • 5226 Views
  • 2 replies
  • 0 kudos

Deposit refunds

I have recently request my deposit to go back into my bank account it has been over the 10 working days now! Whenever I phone o2 customer services they say they’ve filled a form in and sent it to the payment team or another favourite I’ve heard every...

Mrsp19 by Level 1: Joiner
  • 2454 Views
  • 12 replies
  • 0 kudos

Resolved! Sim

Hi I just upgraded to the iPhone 8 Plus from an iPhone 6s Plus and I haven’t received a new SIM card so I automatically just switched my SIM from the 6s plus to the 8 plus and when looking at my o2 bill on the app it’s still showing iPhone 6s Plus an...

Danrawrr by Level 1: Joiner
  • 2218 Views
  • 4 replies
  • 0 kudos

Resolved! O2 insurance

Ok. Hi guys. It sure if this is a bit of an ask but I pay £8.50 for insurance for an iPhone X. My friend apparently got a used phone (not sure if he’s with o2 but might be). I wanted to know whether the phones are new with o2. On my bill it’s accdama...