Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Voicemail Cyprus

Hi Pulling my hair out trying to retrieve Voicemail in Paphos. Have tried many variation of 901 1750 etc and after half an hour on the live chat with O2 they got so fed up they cut me off haha... Any ideas please??? thanks

Resolved! keep my pay as you go number

I changed from pay as you go to monthly package on friday 3/8/18, i have tried ceaselessly to change the monthly package number to the pay as you go number. i keep getting " they are working on the page".it is distressing to me that i dont want to be...

Resolved! New number

Hi all I changed my number yesterday and the guy told me to change it in my phone settings on Iphone I’ve changed but it keeps going back to my old number anybody any idea how long this takes or if I’m doing it wrong thanks I’m advance neville, or do...

Resolved! Can't dial or hear unless on loud speaker

I have a Samsung Galaxy J3 and I can only speak with anyone if I have it on loudspeaker. I can receive calls - the phone rings - but when I pick up I hear nothing. It has to be on loudspeaker. Can anyone suggest what I can do to correct this - it sud...

Can send text, can’t receive, o2 baffled by it too

Hi my problem basically is I can send texts on my iPhone 7 but cannot not receive them and same with majority of calls. Have tried another sim in the phone and works fine. Have tried sim in another phone and same problem occurs. I’ve tried resetting ...

Resolved! New sim not working after 24 hrs what can I do

My Phone was lost or stolen in Doha Airport when I got uk I get from 02 store new sim they put in other phone for me and said it will activate in 24 hrs . Still no good what do I do?

Frustrated by O2 who simply don't seem to want to help

Hi there. I am hopeful that perhaps someone can shed some light as to why O2 don't seem to want to help. I am an existing customer on a pay monthly, nearly at the end of a 2-year contract and currently being bombarded with calls etc asking me to upgr...

Resolved! Voicemail Not Working

Hi, I joined O2 moble after Talktalk closed shop a few weeks ago. All seemed ok until I got a voicemail message. I can’t retrieve this nor can I set up voicemail reception. My phone is an I phone 4s on a pay monthly subscription. An O2 adviser told m...

Resolved! O2 insurance

The accident insurance is a terrible. I’ve paid for it every month for 6 years and today I finally tried to claim from it. Not a big claim. Just a cracked screen, something that would cost maybe £20-£25 to fix in two hours. So after 40 minutes on the...

Resolved! Upgrade not registering

Hi, I upgraded my phone and tariff last week online, my order came through and I collected my new phone from my local O2 store no problems. However, when I checked on My O2, my old contract was still live on there. I tried to put my O2 Open discount ...

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