Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Keeping my number

Can I keep my number if, once my contract is up, I take another o2 contract but with another provider.. I have seen a good deal on an o2 contract through a 3rd party but o2 won't match it.. so if I go with the 3rd party but stay o2 can i keep my curr...

Resolved! O2 pay monthly contract in USA

I’m on a pay monthly contract and have been using my phone to text back to the UK while I’ve been away in America. There’s been no extra additional text charges added my bill when I log into it, does that mean it’s been coming out of my unlimited mon...

Resolved! Not received order

Placed an order on Sunday the 19th, I was told it would arrive yesterday between 8am and 10pm which it never. The order number won't work on UK mails website to try and track parcel. I'm really disappointed with the delivery service I've received thi...

Upgrading your device

So being the not so proud owner of a Samsng j5 from 2 years ago i held out with it and its memory problems for almost the 24 month contract period, I have a couple of months left before my contract runs out and decided today i would look at my availa...

Resolved! Online order

I have ordered a phone online on Friday and not had any confirmation yet of my order being processed. How long does this usually take?

Resolved! Re: Cancelling my contract

I have a monthly contract with money left to pay on my device. I want to pay off the remaining device cost and cancel the airtime. Can I cancel the airtime or is it tied into the full contract period (24 months). I have a few months left on my contra...

Resolved! Missing some texts and calls

Hello, i have a samsung S7 edge with unlimited calls and texts. Randomly i do not receive text messages and calls. My girlfriend can be texting me throughout the day and i'll only receive half of the texts, its also the same with sent texts, it doen'...

Resolved! Unlocking

I have just purchased a s6 edge off someone i see once in a blue moon. The phone is locked to EE as it was his old contract phone but i want to use it with my 02. How do i get it unlocked ?

Resolved! Voicemail

I’m having trouble activating my voicemail. I moved to o2 months ago and transferred my old phone number and when I dial 1750 it said they do no have my number and unable to activate voicemail. I’ve tried the o2 guru many times with no luck. They man...

O2 Upgrade on Us - Insurance replaced phone?

Hi guys, I'm wanting to utilise the upgrade on us as part of my pay monthly contract. When I go to select it online, it shows my old phone details. My iPhone 7 was stolen and O2 Insurance offered me an iPhone 7 Plus as a replacement. I did ask if thi...

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