Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 roaming ? Excessive charges

Ok so have been to Turkey twice last three months and now checking bills. I have been charged 4.99 several days whilst out there - 19 days I was there in total - and after checking my phone call logs it’s when I’ve quickly phoned parents to let them ...

Resolved! Family plan

I have text twice to get the family plan discount. I have had a live chat and made 3 phone calls. All unsuccessful. O2 promised these discounts when I upgraded 3 phones. They are now giving me the runaround. Has anyone else had the same problem?

Resolved! Speak on a phone to a real person ?

Is it actually possible to ring 02 as help links just go round in circles. Time was could ring customer services but cant find a number. surprised they have not rung me as not paid bill for two mth and not going to be able to for a while. Any one got...

Resolved! Refresh on 36 month contract

I was wondering if anyone could confirm if the trade-in to upgrade option is still available on the new 36 month contracts, and if so, could I still trade-in to upgrade after 12months or would I have to wait longer? Can’t find much on the 36 month co...

Resolved! Bolt ons

Hi, I just recently changed my tariff which isn't due to change until 4th October.. But today my data ran out..! I've been trying to add a one off bolt on to add data for tomorrow but it won't let me..! Can anyone advise me how I can top up as I need...

Resolved! How do I send an email to O2?

I cannot call them, because my service is completely out. The service has been intermittent for a week now. I am disabled, and need my phone. I have notified them by phone yesterday, but no feedback. How can i email them?

Customer services cancelled my order

Needed a phone really badly as my phone got smashed up and I had a upgrade, so used click and collect as the note 9 was in stock ordered it, but then I got a text telling me it’s out of stock, and also got another email saying it will be back in stoc...

Resolved! Keeping number

I have done all asked online but still waiting it’s been two days ??

iPhone broken charger

So my charger has a crack in, and doesn’t work anymore I took it to o2 who said go to Apple , they didn’t replace it. Who’s responsible?

Resolved! How do I get help from O2

I've sent messages to o2 , know one has got back to either me or my wife as we have no network signal in our home for the last 4 days , when out its fine, it's not our devices as we have a signal else where . Just would like some truthful answer from...

O2

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