Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Being charged for WiFi abroad

I have just been to Turkey for 2 weeks and switched my data roaming off before I even left the UK. However, I have come back to find out that I have been charged £4 per day whilst out there even though I didn't make any phone calls, send any texts or...

Resolved! Phone only contracts

Do O2 do a phone only contract, so no airtime plan is needed?Cheers

Resolved! Cancelling o2 refresh contract

Hi thereI recently took out a new contract with o3. However I'm not happy with the device and the payment plan isn't that competitive.I took the contract out online and the phone was click and collect. I've only had the phone 2 days, and took the con...

Resolved! unlocking 02 mobile

How to unlock 02 mobile so i can use different network SIM on it?

Resolved! Bolt on

I’m going to China very shortly for the first time, my data allowance is only 250mb!I have purchased a bolt on for 500mb just in case I need it.I have checked my status on my phone and it is still reading 250mb!Should this now be reading 750mb of dat...

Resolved! Payment

Hi, I made a payment towards my latest bill, using my o2 app, a couple of days before the bill was actually due. But today, the day it is due, the full amount was taken from my account, by direct debit, even though I paid some towards it already. Wil...

Resolved! orders

Hi, I have recently received emails from you telling me that you are sending me an "order". I have not ordered anything from o2. My only recent contact was with one of your representatives who phoned to ask if I wanted to update my contract, have a n...

Resolved! Change (lower) airtime component of refresh plan, for lower ETF

Is it possible to do the following:1) Pay off remaining device fee within plan2) change to a lower airtime plan, once device has been paid off3) wait until new tarriff applied at next billing period (couple of weeks)4) pay ETF to clear account, based...

Billing Query

Over the last few months when I call my brother on his UK Virgin Mobile (Number starting 0745) I am being charged for the call.I phoned O2 a few months back and they assured me that it had been sorted out and the number should be counted as inclusive...

Roaming in Europe

Hi. I am over in Belgium/Holland quite frequently and today my account has suddenly "You've now hit your 50MB/£48 roaming data limit". I've only just upgraded my contract and was wondering if anyone else has had a similar issue. I called CS and they ...

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