Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I ordered a Sim Contract but I don't have any confirmation but a charge in my bank account

Hello,I ordered a sim only contract yesterday at 4:30pm approx. but I haven't received any emails from o2 with a confirmation (I received only one to confirm the O2 account but anything about the contract).How can I do to know if my contract order ha...

Resolved! Data performance

4G signal strength = 3 barsDownload speed = 1.2 MbpsUpload speed = 6.8 MbpsResponse speed = 126 msAm I the only one that get's this kind of 4G performance? & why would the upload speed test much lower than the download?Browsing is slow & clunky & eg....

Resolved! Loss of phone and Sim card

I have SIM only contract for my wife's mobile,no [removed]. We have lost the phone and have made any call for at least 10 days . We need a replacement SIM card. can you help?

Resolved! Billing query

Hi I pay my sons bill how do I change my bank account to his on pay monthly. I thought it would be simple

Resolved! Data only sim

How do I read my text messages from my data only sim

Resolved! Bill

Hi, can you please advise how I can see what telephone numbers I have dialled in the last 2 months? Thanks Claire

Roaming not working in EU

Hi, I have an iPhone SE but the roaming isn’t working when I travel to the EU (France, Italy, Spain).My Data Roaming is turned on, When I was last in London I went into the O2 store and replaced the sim, double checked that there isn’t a block on my ...

Resolved! Cancel contract for old phone

I've been absent-mindedly continuing to pay for a contract which I haven't used in over 4 years.I have lost the paperwork somewhere down the line and I'm wondering how to cancel the contract.Should I just cancel the direct debit?

Resolved! Refresh - Handing phone back

Hey all, Due my yearly upgrade on Wednesday, just had a few questions regarding my current handset. I think I shall be doing the upgrade in store. Do I need the box and all original accesories when I hand the phone back to O2? Will I be given time in...

Resolved! How to change my 02 account user name

I have a difficulty in logging in to look at my account because my user name is one that 02 created for me when they automatically signed me up to the website with My 02 when I took out the mobile contract. It is a 02 email address but I can't use it...

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