Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Refresh send back old phone

Hi, I used o2 refresh to upgrade to an iPad Pro. I’ve received the iPad and am very happy so far. I’ve just received a envelope to return/recycle my old handset. Do I need to do this? I had three emails about the new contract, all three do not have t...

SSN was not recognised

I have been trying to sim swap for the last 4 days, and it is not working. When it asks me to type my SSN whether through SMS or the form, I got the message that unfortunately it was not recognised.Anyone facing something similar? Quite annoying.

Resolved! Closed account, still receiving bills.

Why is it so hard to close an O2 account? We've moved out of the UK. Maintained the mobile number for a while so could give them our new number. Finally decided to terminate it over a month ago, used the online chat service to do that, support person...

Resolved! SIM ONLY UPGRADE

Am on a sim only 12 month contrat (since July) yet have been given the option to upgrade after only 3 months. It seems that I can upgrade to the same deal for much less money, is that really going to happen? Or a much bigger data allowance for only a...

Resolved! Will friends & family discount carry over if I change from sim only?

Hi guys, as per the title Im currently on a sim only plan, and receive the O2 friends and family discount on this. I bought my own unlocked handset years ago, and have been using the O2 sim on a sim only plan (and receiving the F&F discount) since. I...

business Contracts

hi all i was contact last year by a third party representing o2, i was told my bills could be cut or given a better deal. i was offered a sim only deal increased data and rduced line rental which i though was great. however the deal was scrapped as o...

Resolved! I've got no order confirmation email

Hello, I ordered a Samsung S9 Plus to pay monthly and o2 said in 24 they would send a confirmation email however I just received legal documents, do I have to sign them or what? And if I have to, how would I sign them by the computer. I would appreci...

Resolved! Changing account names

I have 2 SIM cards on my account, I want to transfer one to another persons name and bank details. What would be the easiest way of doing this? Do I have to cancel the second sim and if so would that person be able to keep the phone number belonging ...

Resolved! Upgrading via Carphone Warehouse

Hi - I've just upgraded my phone via Carphone warehouse stayinh with O2 and keeping my number - will you do the transfer automatically? Will my bills just transfer over - don't need to cancel my existing payments?

Resolved! Transfer data from iphone to samsung

I have bought a SM-J00FN to replace my iPhone but do not know how to transfer data such as phone numbers

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