Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

change finanace agreement onto new phone they put it on old including my insurance cover new phone

I purchased neew phone paying mnthly, 14 months ago !! I have old phone contract run out ages ago but continued to have both phones in use, , 02 put insurance for new phone onto old phone number 02 put contract for new phone on old contract number, I...

Resolved! I have contract sim but want to keep my pay as you go number

I have contract sim but want to keep my pay as you go number How do I do this

Resolved! cancel old phone

Hi, I have just upgraded to an iphone 8. Do I have to cancel my iphone 5 and the account and bill or does it all automatically get moved from the old phone to the new phone? Basically do I have to do anything. I cannot find a help line or chat. I do ...

Iphone Stolen

How do I notify O2 that my iphone has been stolen If I cannot call from abroad? I have no phone. Also I would like to see where my phones last location was but it is offline on the Find my iphone app.

Resolved! Set sim pin

Wondering if anyone knows how to set a pin on my SIM card (to stop unauthorised use in case my phone is stolen/lost). Thanks

Resolved! How to turn off the safety settings

Turn off the content control on ma fone

Resolved! Return

Does it matter which bag you return your iphone in to o2 if you change your mind?

Resolved! How do I cancel my contract

I can find anything on the website where I can cancel my contract? I've done over the 24 month term and want to get a better deal?

Resolved! Double data

I have recently taken out an O2 Refresh Pay Monthly plan for a pocket hotspot that gave me 12Gb of data for the usual cost of 6Gb. However, my O2 account only shows the remaining data based on an allowance of 6Gb. How long does it take for My O2 to r...

delivery address changed without my authorisation

Has anybody else experienced their delivery address somehow being changed on their account without their permission. I then paid for an upgrade on 6thDecember - the day they had their malfunction - and the phone went to a random address. 02 are inves...

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