Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Which bolt-on for Jordan

I'm travelling to Jordan, and wondered whether O2 had a roaming agreement with this country. I've signed out of O2 Travel as Jordan wasn't listed as one of the countries included in this bolt-on. I've also provisionally signed up to "O2 Travel & High...

Resolved! I am trying to change my bank details and name

I am trying to change my banks details over and my name but it wont let me do it on my account. The name is going to be different so it is says it I have to contact someone. Please cna you help. I need it to stop the payments coming out of this accou...

Resolved! O2 continued debiting me after phone paid and lost access to 3G when changed contract

Carphone Warehouse told me today that I was still paying the cost of my phone with O2 even 5 months after paying it off. I changed my contract to Sim only and now my 3G is no longer working. Would it be possible to 1) get refund for overpaying my pho...

Resolved! No service

HI, I received a text saying my service would be disrupted from the 5th-8th of February, it may be the 9th now? Will I get a reduction in my bill for this? I have not been able to make or receive calls, unless I go to a different area?

Failed delivery

Anyone else had problems with delivery with a new hand set?I rang placed a order for a new contact and I phone Xs on a Wednesday, to be told it will be with me Thursday, took all day of work to be told the driver could not find me, I ring o2 they say...

Recent charges

I have been told to check myo2 for a credit to show up in recent charges. In my o2 all i have is extra charges not recent charges. I was told to wait 24 hours. Over 72 hours have passed. Extra charges still says £0 since last bill. What can i do. Pho...

Resolved! My account was debited for compensation for network issues in Dec 2018!

I spotted a £1 debit from my Credit card account on 13/1/19 from O2. When I phoned to find out what it was the nice O2 chap said that it was a credit for compensation (data outage in December)... 10% of £10 per month. I thought I must have been mista...

Pending payment

I seem to have apending payment from my account after trying to order a new phone yesterday. My bank stopped the payment untill I confirmed it was me and then told me to re-submit it. I tried again and it got declined (not the payment from a credit p...

Resolved! Mysterious Charge on my bill

I have a charge of £4.16 on my bill from the 30th January. I’ve no idea what this could be and it just says “O2 UK”. Please advise.

Resolved! Charges

I keep getting charged for 8???? Numbers but I don’t know how or why I’m getting them I keep saying STOP but I keep getting them

O2

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