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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237575 Views
  • 2 replies
  • 2 kudos

Resolved! Upgrade

HiI’ve just upgraded my phone online about 5 mins ago and i was wanting to use a £100 off voucher I need to cancel and reorder the phone any1 know how I can do it?

Resolved! Unexpected charges

Just checked my account to see when I'm going to be charged every month. I've been charged £1 something for messages. Don't know why. I'm supposed to have unlimited texts as part of my plan, but I've been charged. Can someone help please? Don't know ...

Melanie by • Level 1: Joiner
  • 991 Views
  • 3 replies
  • 0 kudos

Resolved! surname change

i got married and need to change surname  

shirl15 by • Level 1: Joiner
  • 749 Views
  • 2 replies
  • 0 kudos

moving mobile supplier, bit confused with pac code, how it works

Hi there i would like some knowledge please, my contract is up on 31/3/2019 and after being with 02 for about 12 years i have decided its time for me to move to another network. I have read i need to get a pac code from 02 to keep my number , If i gi...

leea12345 by • Level 1: Joiner
  • 947 Views
  • 3 replies
  • 0 kudos

Resolved! Switching from PAYG to Pay Monthy

I recently came back to O2, having gone to Three when the merger was going to take place. I started off with a PAYG sim for a month whilst I looked at my usage and chose a tariff for PM. So stupidly I thought it would be straightforward to switch ove...

ST2020 by • Level 1: Joiner
  • 2896 Views
  • 13 replies
  • 1 kudos

Resolved! O2 have ruined my girlfriend’s credit rating

Today my partner received a letter from Lowell Portfolio to say they have purchased a debt for £32.98 from O2. This is the first she has heard of this debt, which is absolutely astonishing as presumably if O2 were owed money, they should have contact...

BenD by • Level 1: Joiner
  • 2420 Views
  • 5 replies
  • 0 kudos

Click and collect no email collection reference

Hi guys, I've recently applied for a pay monthly contract with O2 for an iphone 7. I receieved a bunch of emails with legal documents and everything on the date that I applied and the website informed me that I'd be able to pick up the phone within a...

yeezy by • Level 1: Joiner
  • 2267 Views
  • 4 replies
  • 0 kudos

Resolved! UME Ltd - contacting to cancel

Hi everyone I have discovered this morning that a scam company called UME Ltd has been charging me £4.50 per week since November. I must have accidently clicked on a popup or advert or something but I certainly did not intentionally sign up to anythi...

LucyKate by • Level 1: Joiner
  • 2223 Views
  • 5 replies
  • 0 kudos

Resolved! Upgrade

Hello, I am trying to upgrade online with delivery to my work address. The system says, they cannot deliver to that address. The address I enter is correct, it even has my company name for the post code using Royal Mail finder. What could be the prob...

Z-A by • Level 1: Joiner
  • 1860 Views
  • 4 replies
  • 0 kudos

Resolved! Adding a name to an account/contract

Hi. I bought an iphone 18 months ago and have an o2 pay monthly contract. It is in my name but the phone is actually my daughters. She is about to go travelling and has taken out travel insurance which includes mobile cover.However, should she need t...

confused1 by • Level 1: Joiner
  • 1799 Views
  • 3 replies
  • 0 kudos
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