Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 21500 LOYALTY text failing to send

Hi all, currently spent the last hour trying to send a text to 21500 to obtain the loyalty discount on 2 extra contracts taken out, but it keeps saying failed to send, all other texts are working fine. tried getting through to 02 but they closed at 9...

Resolved! Uni Days

Hi, I am trying to apply my uni days student discount to my plan. I got the phone on the 16/04/2019 and was told by the man in the shop it would be applied from him, I have since had my first bill come out on or around the 30th April and my discount ...

Resolved! Data

I have 8 more days of my monthly tariff and I've ran out of data, can you give me access to next month's data???

Resolved! Signal Problem After Changing Numbers

I've recently just signed up to a 24 month pay-monthly deal with O2 after leaving Vodafone. Before joining I made sure to check online as well as in-store that I would be able to get a strong 4G connection both indoors & outdoors at home, and was ass...

Resolved! Roaming not working

I came out to Greece (from the UK) knowing my sim only contract would be due for a payment by the 20th May (halfway through the holiday). I have ran out of data and paid my bill off hoping it would refresh my 5GB of data like it normally does. The da...

Resolved! O2 in USA

Can I use my phone in USA for free with the travel bolt on's active?

Resolved! Nexgen Ltd

I'm victim of a scam, Nexgen Ltd have billed me through my phone bill 8 X £4.50 for games I haven't had or signed up for, never imagined a company could just bill you for a service or good you'd not ordered or accessed. Even more shocked this could b...

Resolved! What happens if you don't want to upgrade?

Hi, I am due for an upgrade in September. I am happy with my device and don`t want a new one. I am now paying £49 a month. As far as I understand the bill doesn't go down after the contract ends. But then a friend told me that it can be reduced by 25...

Resolved! Student discount

hi i recently upgraded my phone to o2 refresh and was told i could apply my student discount once receiving the phone which i tried to do but isn't recognising my code, i have spoken to o2 who told me to contact unidays to check the code is correct w...

Resolved! I've paid off my device but still being charged airtime

i paid off my o2 contract in february for both device and airtime. its may and ive just been charged for airtime. why is this?

O2

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