Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancelling O2 & Direct Debits

My O2 account was disconnected today and my number ported to a different company. My bill is normally taken on the 5th of the month and I have recently had a bill dated 22nd May - 21st June, which will be taken on the 5th. Am I able to cancel my dire...

Resolved! are 0345 numbers free

I read that ofcom state that 0345 and 0800 numbers should be free from mobiles but, I’m still being charged for using 0345 numbers. Is this possible?

Annual Yearly Upgrade Dispute!

My husband took out a new contract with o2 a year ago. He took IPhone X 64gb on the annual upgrade programme.He's went into store to upgrade his phone as now a year and been told it wasn't on the upgrade programme when he took it out.I remember findi...

Setting up a direct debit

I've been offered an early upgrade deal which runs out on the 11th of June went into my local o2 store to do the upgrade however for some reason when they try to input my account number & sort code it will not verify my account. I've tried putting in...

Been waiting for my number to be transferred for 6 days now

So on wednesday I got a new phone and instantly requested to have my old number transferred to the new sim (O2 to O2). I heard it takes 24 hours to complete so on Thursday I just held out and waited, it came to Friday and it still hasen't been transf...

Resolved! Buying more data

How can I stop my daughter buying more data without my consent?

Resolved! wifi calling

I cant seem to enable WIFI calling on my Galaxy note 9 its been enabled in myo2 App but dosnt seem to work. all help videos show different optiions to ones that I have

Credit File Referrals - URGENT

So in October last year took out an O2 contract through mobilephonesdirects which I immediately cancelled, sent back as soon as I received it and as per their instruction - cancelled my direct debit. The phone wasn't even opened and to be honest I ha...

Resolved! Email query

Whilst trying to work out how to purchase some more data on my I phone I was sent an E mail saying they needed to confirm my address, I clicked on the link but I am now quite concerned that the E mail wasn't genuine.i have sent the Email to 02, it ca...

Resolved! Roaming charges

I'm currently travelling in Turkey and added the non EU roaming bolt on at £4.99 per day. This has been charged to my account, but so has a charge of almost £35 for data usage. Is this likely to drop off before my bill generates?

O2

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