Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 240097 Views
  • 2 replies
  • 2 kudos

Poor signal

For the last 9 weeks I have been trying to get in touch with you guys at 02. I have managed to get through a couple of times only to be cut off at some point.Signal in my area for the last 9 weeks has been poor or even non exsistant.I have an iPhone ...

Cut by Level 1: Joiner
  • 2251 Views
  • 6 replies
  • 0 kudos

Resolved! I would like to cancel my account

Greetings. I have moved away from the Uk and have no further need for an O2 Sim card and account which I have, at the moment. May I ask if it is possible for me to cancel my account with O2?Thank you.

Brian71 by Level 1: Joiner
  • 1374 Views
  • 4 replies
  • 0 kudos

Resolved! Credit check

I’m 19 and looking to get a contract phone, but I’m unsure about how to get a credit check to see if I’m available for one as I’ve never had contract with anyone before, Thankyou.

Shannon1 by Level 1: Joiner
  • 8066 Views
  • 3 replies
  • 0 kudos

Resolved! Insurance

Hello I would like to cancel my insurance on my account please

Harlow by Level 1: Joiner
  • 1292 Views
  • 3 replies
  • 0 kudos

Question regarding my bill

Hi, currently I live outside UK and European Union and I am not able to check why O2 is taking so much money from my bank account.

Exeter by Level 1: Joiner
  • 1476 Views
  • 2 replies
  • 0 kudos

Ofcom investigat O2 billing accuracy

Interesting failure of O2's billing systems to correctly bill and access direct-debit for a cancellation executed over a weekend has been flagged for investigation by Ofcom:https://www.ispreview.co.uk/index.php/2019/07/ofcom-probe-extraordinary-billi...

pgn by Level 77: Grand Master
  • 3432 Views
  • 13 replies
  • 0 kudos

Resolved! Does O2 monitor our calls and texts for marketing?

Today I passed my driving test. Literally two hours later, after texting and calling a few people to let them know, O2 emailed me an offer for car insurance. I have never been offered this before, or any other car-related service from O2. I am deeply...

owenb by Level 1: Joiner
  • 1116 Views
  • 3 replies
  • 0 kudos

Roaming North America

So, first post.Already spoke to the ‘technical team’ about the snow data speed in Canada, I was getting .5mb regardless of of the network. I tried another plan on the eSim, on the same network and was getting a decent speed of 8-9mb but O2 was slow.N...

Pedrolami by Level 1: Joiner
  • 893 Views
  • 2 replies
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Resolved! O2 to O2 switch?

Is it possible to keep my current O2 number if I buy a new phone with a new contract, but still with O2? I am due an upgrade but there is a brilliant deal out there at the moment (not buying directly with O2) that is simply too good to miss and I can...

SP83 by Level 1: Joiner
  • 2081 Views
  • 5 replies
  • 0 kudos