Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Data

Hi, I've been trying to add more data to my account for 3 days via my o2 and 2202. I'm informed there are no bolt ons for my tariff - this doesn't seem right as I've been able to do it in the past. When I then try to do it via a livechat, the additio...

Resolved! Extra charges on my bill

I've noticed my monthly bill has been getting higher when I checked it I've been getting billed £3 every now and then from something call stripey giraffeCan anyone tell me what this is and how i can stop this

Poor signal

For the last 9 weeks I have been trying to get in touch with you guys at 02. I have managed to get through a couple of times only to be cut off at some point.Signal in my area for the last 9 weeks has been poor or even non exsistant.I have an iPhone ...

Resolved! I would like to cancel my account

Greetings. I have moved away from the Uk and have no further need for an O2 Sim card and account which I have, at the moment. May I ask if it is possible for me to cancel my account with O2?Thank you.

Resolved! Credit check

I’m 19 and looking to get a contract phone, but I’m unsure about how to get a credit check to see if I’m available for one as I’ve never had contract with anyone before, Thankyou.

Resolved! Insurance

Hello I would like to cancel my insurance on my account please

Question regarding my bill

Hi, currently I live outside UK and European Union and I am not able to check why O2 is taking so much money from my bank account.

amend our existing Direct Debit Mandate

How do i go about changing my current DD mandate?

Ofcom investigat O2 billing accuracy

Interesting failure of O2's billing systems to correctly bill and access direct-debit for a cancellation executed over a weekend has been flagged for investigation by Ofcom:https://www.ispreview.co.uk/index.php/2019/07/ofcom-probe-extraordinary-billi...

Resolved! Does O2 monitor our calls and texts for marketing?

Today I passed my driving test. Literally two hours later, after texting and calling a few people to let them know, O2 emailed me an offer for car insurance. I have never been offered this before, or any other car-related service from O2. I am deeply...

O2

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