Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Track

How can you track your order?

Resolved! Changing my number

Hi I want to keep my tarif and I would like to change my number how do I do this

Resolved! Voicemail - rejected call

I have an iPhone Xs. If I ignore a call it correctly gets sent to voicemail. However if I click on "decline" when I receive a call, the caller gets a user busy message and gets hung up. Shouldn't the call be diverted to voicemail if click on reject? ...

Resolved! NHS discount

Have spent bext part of 2 hours on live chat to O2 trying to negotiate a new phone contract with NHS discount. At the last second, discount with Live Chat is lost, NHS discount disappears and contract at full cost appears in my inbox. It was interest...

Resolved! Want to Keep Same Number, But End Contract?

Hello, My Pay monthly contract ends later this month. I'm still yet to decide what to do. I was paying around £46 each month for my phone, but would prefer a better deal, and a bit less costly, though may honestly just do pay-as-you-go. Anyway, whils...

Resolved! Switching to 5G when it becomes available

Hi, I have just pre-ordered the Note 10+ 5G. I know that it will be on a 4G plan as 5G isn't going to be up and running till October. My question is would I need to pay off my 4G plan in full before I can switch to a 5G plan when it becomes available...

Resolved! Old bill

Hi, I need to access the 'full itemised' previous bill for June this year. The APP seems to only have the full breakdown for the current bill

Perks at work code

Hi, I have recently taken a contract from O2. I have a discount code from perksatwork. However, I don't have any company code. When I messaged 61202 with my company's name, it's not found. So is it like perksatwork code is no longer valid for O2 or t...

O2 to o2 number

Yesterday, I phone o2 to migrate my number. Was told it would be done in 24 hours. Today the signal on my old phone had stopped, but my new phone hasn’t. It’s still the new number. Any idea on how long before the number will be on my new phone?

Resolved! Bills

I just started a new contract yesterday and have a bill due soon for £62 ish, when is my new bill amount due after that for new contract? I need to know when direct debits will be coming out

O2

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