Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Credit Referrals Team help!!

Hello everyoneI currently have 2 pay monthly contracts with O2 and I'm trying to take out a 3rd I have never missed a payment on either of my accounts and my credit file is more or less perfect I applied for the additional line on the 20th July and t...

Resolved! Set up direct debit

Hi I would like to set up a direct debit

Resolved! How do I cancel an upgrade?

I just upgraded but discover it's way to expensive and I want to cancel as I have got a better deal somewhere. How can I cancel the upgrade?

Resolved! Can I increase the payments device monthly

I want to pay more for my device, so if I increase the monthly payment I could finish early my contract, if that possible ? Thanks

O2 signal abroad

Hi I am traveling to Florida next year and I am worried about being able to use my phone, 4G. I have had terrible problems trying to get service in Rome, Venice, Holland and Turkey(gave up in Turkey, kept phoning O2 with no success). Fed up as my hus...

Resolved! Paying phone bill

can you go into your o2 shop and pay your phone bill with cash? My bank card has been cancelled as it’s lost, and my phone bill is over due so I need to pay it ASAP

Resolved! Upgraded promised next day delivery now 48hour

Hi everyone,was going to leave o2 to go to another network and they offered me a good deal.Decided to get a google pixel 3 xlThe issue I had at the start I couldn’t do click and collect even though the local stores near me had them in stock.I was tol...

Resolved! Data roaming incorrect

I’m in Bulgaria but it’s saying I’m in Serbia how should I switch this?

Resolved! New contract

Hi thereI have got 3 contracts out with o2, never missed a payment etc. I wanted to get another one for my partner - put us on a family bundle but they keep referring me to a page of credit referrals, but I’ve been accepted prior this? What’s changed...

Resolved! How do I keep my old phone number

I'm an existing O2 customer. I just got a new sim for another phone. I asked to retain my old number. I saw another number given when I got in store, assistant said to ignore, it would automatically go to existing number. I can only activate with the...

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