Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Tariff upgrade (kept existing sim) has resulted in "SIM not provisioned" error

Hi people, I decided to upgrade my tariff yesterday morning. I got an order complete email very shortly afterwards, but then noticed that my phone appeared to have lost signal and was showing "Emergency calls only". I restarted the phone after a whil...

No service after asking for upgrade

Two weeks ago I upgraded my tarriff. No issues at that time, only after the upgrade I notice Visual Voice mail was not working on my iphone. It was before the tarriff change. Call Customer services yesterday 18 August 2019. First rep I spoke with had...

Resolved! Council data charge

I have 2 pay monthly contracts but only one that I actually use, is there a way that you can council the data charge and just pay for the device that you brought as I don’t actually use any of the calls data or texts in the other phone? I’m happy pay...

Resolved! Serbia Travel Package

I am travelling to Serbia today and I have added the 02 Travel and Higher data limit in non 02 travel countries to my account. Am I right in thinking this will cost me £4.99 a day on days I use it for unlimited data and 120 minutes and texts. I don’t...

Resolved! Dozens of Voicemails from strangers, scam?

Hi, an hour ago I started getting voicemails left every few minutes from strangers saying ‘sorry they have issedy call’ i have made no calls and I only get notifications of the voicemails, not the strangers call or missed call. I called o2 for help. ...

Resolved! Credit Referrals Team help!!

Hello everyoneI currently have 2 pay monthly contracts with O2 and I'm trying to take out a 3rd I have never missed a payment on either of my accounts and my credit file is more or less perfect I applied for the additional line on the 20th July and t...

Resolved! Set up direct debit

Hi I would like to set up a direct debit

Resolved! How do I cancel an upgrade?

I just upgraded but discover it's way to expensive and I want to cancel as I have got a better deal somewhere. How can I cancel the upgrade?

Resolved! Can I increase the payments device monthly

I want to pay more for my device, so if I increase the monthly payment I could finish early my contract, if that possible ? Thanks

O2 signal abroad

Hi I am traveling to Florida next year and I am worried about being able to use my phone, 4G. I have had terrible problems trying to get service in Rome, Venice, Holland and Turkey(gave up in Turkey, kept phoning O2 with no success). Fed up as my hus...

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