Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change billing date

How do I change my billing date

Resolved! Changing tariff while on rolling contract

Simple question. I’m now on a 30 day rolling contract and would like to remain this way, however I want to increase my data plan. If I change tariff will I remain on the rolling contract or am I committing to another 2 years? Thanks.

Phoned to stop my phone from being cut

Phoned yesterday to stop my phone from being cut off

Resolved! My device is shown as incorrect when I log into my account

When I log into my account it shows the wrong handset , the tariff shown is correct but handset is not this is after upgrading my phone

Just upgraded but not happy

Upgraded yesterday from 20gb a Month but it appears today I have 10gb a month of allowance and a phone I don't like. Can I change it Back to my old plan and return the phone? [Edit: title changed so it's easier to read]

Bad reception, speeds etc

Hi, I recently took out a contract with O2 because I wanted better reception, but it turns out it's a lot worse where I live and the speed of the 4G is terrible compared to my last company. Am I still able to cancel this contact if the issue persists...

iPad order

Hi, hope someone can help I ordered ipad for my little one 2 days ago can't get my new password correct changed it login no sign of order but I have email confirmation for ipad and number for the sim card for new ipad + 20 upfront fee has been taken ...

VAT

Hi- is the VAT included in my bill?

Resolved! Adjustments

Why have I been charged £40 for "adjustments"? What is that charge and why did it happen? The way it looks is just a scammy thing to get more money off of customers. If it was a mistake (which I hope it is) I would like the money to return to my acco...

Resolved! Browsing

I want to enable viewing adult sites

O2

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