Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Text message 27 Dec 19

I received a text message from 07707514415 claiming to be fro O2 informing me that there was a problem with my bill and click on the link to solve it. Was this really from O2 or was it a scam?;

Payment problem

Got a text stating problem with account and contains a link. Anyone I can report this to

O2 Travel Inclusive Zone vs O2 Travel

Hi, I am travelling to Hong Kong and New Zealand next month. My tariff includes the O2 Travel Inclusive Zone bolt on which I’ve checked gives me a free daily allowance whilst in NZ, but not whilst in Hong Kong. In order to get the allowance in Honk K...

Data plan for Apple Watch

Hi I have an Apple Watch series 5 and trying to set up the data plan from the watch app. I log in to o2 and it states to choose a plan but nothing is loaded below so can’t select anything. It has been doing this for three days now and the guru said t...

Resolved! Spam Texts

Hi all, had a strange text saying to update my billing details from the number : +44 7599 443247. Reported to the spam number. Tried some domain lookup places but had no luck, anyone with the same number after you? The website it tried to get me on w...

Remove bar

How do I remove premium number bar

Contract

Hello.I am a new customer and just wondering On my o2 app main screen, where my bill value is, underneath there is a pay bill button. Can you confirm if I have to do this, or does it just come out as a direct debit?Many thanka

data usage

I had a 2GB plan and was running out of data so bought a 4GB top up. Within hours of this I noticed I could get a better deal by swapping to a 5GB plan, which I did. I was updated and told I have 9GB of data that would run out on 3rd Jan (for the mai...

Phone contract

I set up a phone contact for my daughter nearly 2 yrs ago. Ive added extra data on by phoning them with no problem. ( they ask if im the account holder) My daughters sim card stopped working so we went to a o2 store to get it replaced. The lady could...

O2 Text Message

Hi I got a text message late yesterday to say that my payment could not be processed. And to click on the link to avoid fees. The link then asks for all my details! This didn't feel right as I didn't get an email to back it up so I didn't complete. C...

O2

Forum Posts