Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 extra Amazon Prime account

So I have linked my extra to an email address that it's my Amazon fire stick account which means I can't watch prime video on that account, is there anyway for changing the linked account? Am I best to contact O2 or Amazon directly?Any help is welcom...

Resolved! Upgrading 02 phone

Can I do an upgrade on my 02 phone which I bought via mobilephonesdirect

Roaming data doesn't work

Hi,I'm actually in SK and my data roaming doesn't work. It's happened the same with my travel in Italy and in Netherlands. What can I do? I really need it.Thank you

Resolved! Struggling to pay my bill

The last few months paying all my o2 bills including my number has meant I am not paying priority Bill's such as tv licence. I have run up a big debt with my tv resulting in paying 50 a month for the next few months I was wondering what options are a...

Resolved! New to 02 - Direct Debit First Bill

Hi,I have recently opened a pay monthly contract (as of the 31/01/2019) and my first bill came through yesterday.I can see that I gave details for my bill to come out via direct debit, but it still notes on the app that I need to make a payment. Just...

chats

How do I access the chats that I,ve had with 02? I requested the chats to be sent to my email address. But when I received the transcript. There were just xxxx,s. The xx,s covered the information I needed. Can anyone help? Please.

Lost mobile - request last known location

My wife has recently lost her mobile phone. Does anyone know if it is possible to request from O2 the phones last known location? Even if it was just the cell tower it was connected to? I realise there are plenty of apps out there but by the time the...

Resolved! My Phone Contract Ends This Year What Do I Do When It Ends

hello so i have a 24 month contract on my iphone 6 the contract ends this august and i’m not very tech savvy so i was wandering what happens when the contract ends i really like the GBs and unlimited calls and texts so i’d love to keep what i have bu...

Resolved! Ending contract early

I want to pay off early but cannot get through on 202,having tried for two days. Went online, spent twenty minutes chatting security etc and lost connection. O2 is hopeless.

Resolved! Whats the deal with upgrading on O2 refresh in 2020?

So I am curious about moving onto O2 refresh. I have seen that O2 have essentially killed yearly upgrade. So my question is, whats the deal when you want to upgrade now? Is there any point in refresh (sounds like it'll be more expensive as a result)....

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