Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No mobile internet for 10 days due to a mast being down

Hello,I haven’t had any access to my mobile data for the last 10 days due to a mast being down in my area (Cambs). Has anyone else had this same issue? I’ve been in touch with o2 and they say they’re currently fixing it - but that was all they could ...

Call forwarding not working

Hi there, call forwarding has stopped working on my phone, it has been working fine for the last 7 months. I've tried to access it through the phones menu and by dialling the codes.WiFi calling is turned off on my account. My phone is Xiaomi Mi9T run...

Upgrade gone wrong

Hi, So last night I decided I wanted a Surface Pro X tablet and saw that you did them on O2. I went through the checkout and right at the end it said do you want to upgrade instead. I thought well that will save me some money so I went with that opti...

Resolved! Wi-Fi Calling

I have My Wi-Fi calling switched on but it’s not showing Wi-Fi calling on my screen, a have the iPhone 11 it’s an unlocked phone. A have tried switching off my data to get the Wi-Fi calling to kick in but nothing!

Resolved! Cancelled my contract, but still being billed

I spoke with O2 in December to cancel my phone contract. Why am I then still being billed a full months payment in February?My old phone was lost and the contract was up for renewal... so I shouldn’t have to owe anything.

Resolved! Sim card

I got a contact sim card ages ago but I havent inserted it to my phone because I didnt have the money to pay for it I dont want it but 02 is sending me letters saying i owe them money when i havent used it

Resolved! Using my sim aboard

Can a use my sim only contract in Spain like a do in the uk?

Resolved! Travelling in Morocco

Hi, I'm about to go to Morocco and not sure if I need a bolt on to cover calls and texts, if so which is best? I use WhattsApp mostly but will occasionally need to call the UK and respond to texts.

Resolved! data usage

Is there a way to check how much data you are using on a daily basis for PAYG? I don't have any access to bills to check on them?!

Resolved! Proof of purchase

Hello, I bought a mobile phone contract a few months ago and it didn't come with any proof of purchase. I now require the proof of purchase and have contacted live chat about 3 times and contacted o2 customer service by telephone twice, and each time...

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