Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can send texts but can’t receive them

I’ve just recently bought a new phone and have moved from id mobile to o2, I’ve kept the same number so have switched it from Id mobile to o2 however I am able to send texts but I am not receiving any. Can you help?

Resolved! Using my o2 in Switzerland.

Hi Im planing to go to Switzerland in two weeks for a month? It will be an extra charge or it will be the same charges like in UK(Unlimited calls/texts/data as I have in UK)? I have my travel bolt active aswell. Thanks for your help.

Resolved! O2 App showing incorrect plan details

Now that the App is back up and running there is an issue of it not showing correct plan details. Before the App went down I had a monthly allowance of 10GB on checking this morning it’s now showing 5GB; will this rectify itself or will I need to con...

Sim swap not working help

Uber desperate for advice if anyone is in the know. iPhone Xr stolen 3 days ago. Following advice of person I spoke to at 02 when I reported phone missing, went into 02 next day with old handset (iPhoneSE) and got new sim. Told sim should kick in wit...

Resolved! O2 in Europe

I’m going to Spain on 27th feb and as the Uk is no longer part of Europe - I was wondering if I can still use my data the same as the uk like I used to be able to? I want to avoid a ridiculous phone bill when I get home! TIA

Resolved! Staff Plan

Im an o2 staff employee and was wondering if i take a contract out in my dads name but for me to use, am i able to use staff plan? I currently have my contract with o2 under his name and would prefer to continue that as its easier.

Add ons

I have recently brought more data and its not there even tho they have text me to say it is there.

Wrong details charging more monthly for 15GB per month than agreed to PLUS CONTRACT TOOK Was 30GB

mobiles.co.ukHi Pemmy,Thank you for ordering the Apple iPhone XR 64GB CoralConfirmedYour order ID is *****Please track the status of your order through My Account.You will need your Email Address and Order ID to login.Grab £50 by recommending a frien...

Resolved! Contract expires

Where can I find my contract expire date?

Resolved! No mobile internet for 10 days due to a mast being down

Hello,I haven’t had any access to my mobile data for the last 10 days due to a mast being down in my area (Cambs). Has anyone else had this same issue? I’ve been in touch with o2 and they say they’re currently fixing it - but that was all they could ...

O2

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