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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 241858 Views
  • 2 replies
  • 2 kudos

Resolved! Purchasing an apple watch/sim only

I currently have a sim only contract with 3 for an iphone 8 plus, I'm trying to order an apple watch with o2 but I'm having a massive problem with this pay monthly account thing. I don't know what I need to order for this to work and (admitedly I'm n...

Lucy0886 by • Level 1: Joiner
  • 2293 Views
  • 3 replies
  • 0 kudos

0345 - charged or free within contract minutes in 26th March 2020

Can only find information from 2018. So, as of March 2020, are 0345 calls included in mobile contract minutes or charged separately? I read the old posts, 03 calls are included but I'm also a talktalk customer and they charge for 0345 but do not char...

Davv by • Level 1: Joiner
  • 4898 Views
  • 7 replies
  • 0 kudos

Payment

Hi want to know what 02 is doing to help people whose wages have been delayed due to the coronavirus as my bill was due 2 days ago and due to wages being delayed been unable to pay and within a.day 02 on the phone chasing payment

Smair by • Level 1: Joiner
  • 783 Views
  • 4 replies
  • 0 kudos

COVID 19. - payment freezing

Some or most of you are probably in the same situation as me where your employers have shut down due to government advice. I have no means of being able to work from home. Does anyone know if O2 will be introducing payment freezes to assist with this...

Payment

I requested a change to my direct debit date, through this I was ordered to close my current direct debit from the 24th to enable a new one to be set up for the 1st. I received a late payment notice, how do I check if my request was successful.

K123 by • Level 1: Joiner
  • 627 Views
  • 3 replies
  • 0 kudos

Swapping to O2: keep number hasn't worked

I purchased a phone over a week ago, and the next day (19th March) contacted O2 to keep my number. I was on giffgaff pay as you go. I got the PAC code from them and completed the online form. On Monday 23rd my giffgaff SIM stopped working. My O2 SIM ...

changing of tariff

I changed tariff to cater for a stay abroad and was told to return to the shop at the end of that stay when we could return to the cost to the original tarfiff.Nothing on the o2 website to help me as the shopis now temporarily closed.All o2 wanted to...

olderuser by • Level 1: Joiner
  • 398 Views
  • 2 replies
  • 0 kudos

Unlatching an old O2 phone

Hi allI have an Xperia M2 that I previously used on O2 Pay Monthly. The phone has been unused since I swapped to another phone and another provider. I now want to unlock (latch ?) the Xperia to give to a friend to use on another network. I have provi...

SJK19016 by • Level 1: Joiner
  • 845 Views
  • 4 replies
  • 0 kudos

Adding my wifes contract to mine

Can I renew my wifes phone contract & add her into my contract as part of friends & family but keep her number

SeanieOg by • Level 1: Joiner
  • 370 Views
  • 1 replies
  • 0 kudos
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