Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Calling 0800 numbers in France

We had a breakdown whilst using a hire car in France. Hertz had supplied a (France) 0800 breakdown number to call. However, I found that my O2 phone would not connect to it, regardless of whether we added the country code etc. I also tried calling He...

Ported away but data still active on eSIM

I transferred my number away yesterday which completed around 12 noon but today my eSIM still has data, no calls or texts tho, do I need to cancel it manually? I cannot login to myo2 to check anything

too expensive

i need to lower my monthly sim bill its £31 and i hardly use it and can't afford that much anymore.

Verification code

I have a o2 sim which is faulty have been to the o2 store twice so they can verify my ID was told i will get email with esim however to log in to my account I'm stoll being told I need a code which is getting texted to the broke sim or esim I was nev...

Resolved! Lost Sim abroad

Hi I have lost my Sim in Saudi Arabia. How can I replace a new one?

Resolved! O2 sim which is not used and still O2 company made me defaulter and effecting My credit report

in September 2023 I got Virgin broadband connection along with that I got O2 sim and I return that sim in 14 day return policy and sim got disconnected and but in my credit report it was showing monthly bill not paid and it was showing defaulter and ...

Returned phone

I returned an upgraded phone last week a couple of days after receiving it via the link from the O2 email via Royal Mail. Tracking has recorded that the phone has been delivered to O2 but it still says the return is being processed. I phoned to ask h...

Payment

Hello there, I am currently going through some financial difficulty so I paid my phone bill in advance a couple of days ago to ensure the payment wpuld be made for this month, however I have now seen my account in arrears due to the fact you have tak...

Refund

Hi, I’ve just tried to get a contract with you and I’ve paid the upfront cost of £49 and then it’s said I didn’t pass the credit check so how can I go about getting a refund seems as the phone or charger isn’t coming

i have been given a new number for a new sim, but i sent a pac code to keep my old number. How do i

Hello i have sent a pac code to keep my old number but you have advised i have a new number and the sim is being sent. How do i switch back to my old number. Thank you

O2

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