Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Replacement SIM card not working

I lost my sim while away. I had to come back due to the lock down. I requested a new SIM card and it didn’t work. I phoned O2 and was told I needed it activate the sim by an incredibly dismissive team member. I can’t text “swap” as my old sim is lost...

Suspicious text message

HelloI had a text message saying that: O2:We were unable to process your latest bill. In order to avoid fees, update your payment information via: but I have a direct debit and nothing has changed plus the number that the message came from doesn't s...

Resolved! Can somebody sort this please? Very disappointed.

I’m incredibly disappointed in the customer service I’ve received this past month.I ordered a new iPhone on O2 refresh. Around a week later I decided to cancel. I was told it was on two separate phone calls. I even received an email from the store sa...

New phone

I have my upgred on my phone.i have done it this morning, ordered my new phone with day after delivery before 10.30 am.its 17.30pm has not dispatchet yet.do i have my phone by tomorrow?Thanks

Bill is due tomorrow but my phone has been barred

Hi,My phone has been barred despite my bill is not yet due until tomorrow.Can someone please tell me what is going on?Thank you,A

LOST PHONE - NO HELPLINE

with all the helplines currently down (understandably), how can i report a lost phone?? any ideas?? i have no way of getting a replacement until i speak to o2. i have even tried to order an upgrade, but it is asking for a verification code sent to......

Upgrading from paying monthly for a phone just to paying monthly for a Sim only deal

Hi, I’m wanting to just upgrade form paying monthly for my phone just to paying monthly for a sim only as I am happy with the phone I have. Everytime I try upgrading it says I can’t due to my upgrade eligibility being expired even though I have finis...

Bill , covid 19 !! Help !! It’s disgusting! No phone answer!!

I need somebody from 02 to answer my phone call !! Not online help ! Not phone help ! They cut you off on the phone call all the time !!

How do I freeze account?

My phone is going to get switched off... I’ve been trying to ring the automated system ends the call no matter how many times u try to ring!!! Everyone is having the same issues we can’t pay our bills while off with with this virus - how do we freeze...

sim card

Ive just upgraded to an iPhone 11. I used same number on a new sim card. Why cant I get an O2 signal.

O2

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