Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim card with no number sent

I have just bought a new phone and sim from O2 and I have not received a mobile number with the sim card what do I do

Resolved! Leaving

Over a month ago my SIM was damaged beyond repair and I didn't seem to be able to find a way to contact O2 to get another one so I just cancelled my direct debit. I want to leave and am not sure how long into my contract I am as I cannot log into my ...

Resolved! Closed account refund

I have closed my accountO2 wants to refund me some moneyI have received an email telling me to log into My O2 to provide bank details for the refund to be paid into.BUT I cannot log into My O2 because I have closed the account, have no service and no...

Incorrect default

I’ve got an incorrect default on my credit report from O2, showing since Jan 2024. Only noticed when I checked my credit score this year so no notice of it! I do not nor never have had an account with O2 (took a sim only out Dec 2023 but cancelled da...

Resolved! Moving from Tesco to O2

Couldn't find a specific answer so I hope someone can help. My mother (in her 80s) has an old phone on tesco mobile, and has bought a new phone on O2 (via mobilephones direct). When ordering the phone she filled in the form and supplied a PAC she got...

Resolved! I want to cancel my subscription with o2. Please navigate me to the right page. Thanks

I want to cancel my subscription with o2. Please navigate me to the right page. Thanks. I have spent hours searching. I can only do it online because I'm abroad. Thanks

Google Play O2 Payment Declined Issue

Hi, I have used £29.66 on my £250.00 monthly allowance, I keep getting declined for using o2 as a payment option on Google Play, I have spoken to o2 and they have confirmed there are no restrictions on my account and that I have £220.34 available but...

Cannot make calls in Australia

I'm in Australia and have a UK O2 pay monthly SIM with the all inclusive travel add on. All was well until recently (Dec 24) but now I cannot make any calls including to O2 helplines. Nor can I find a way to report the fault on their annoying website...

Resolved! Moorcroft Debt Recovery

My father-in-law cancelled his account with O2 a few months back. He's now had a letter from Moorcroft chasing an overdue debt, which says that they can make an "offer to reinstate your agreement and remove the suspension". He doesn't want to reactiv...

Resolved! SIM swap not working

I changed my plan and asked to use my current SIM. It seems the order has been put down for an eSIM which my device does not support. It is now 36 hours and I am unable to use my phone as there is no service. I need this to be urgently resolved as I ...

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