Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

trying to port my number to 02

Hi GuyzIm trying to port my number from vodaphone to 02, i have filled in the online form supplied the pac code, but it keeps failing saying answers dont match, its aking for a password i use to speak to customer servcies, i havent set one, so it ask...

Resolved! 2 contracts

If I have a contract on one sim and bought a new sim... can I add the new sim to the family plan?

Resolved! Phone upgrade

Hi my phone is due for an upgrade. I found a good deal on a different network EE on carphone warehouse where I originally got this phone from. Do you match deals? And also if not then how do I cancel my contract with the o2 network and find out if th...

Resolved! Get service back

I have paid my bill in full yesterday, and now my service had been disconnected. I need this sorted asap as this is not acceptable

International text messages

I returned from Marrakech a couple of weeks ago and having received my most recent bill noticed that I have been charged for 20 text messages on the day I left when I actually didn't send any. The bill shows the messages as being sent within a two mi...

'My O2' showing as PAYG when I'm a Sim Only New Customer Porting in

Hi, I've just taken out a 12m SIMO, I ported my number over to O2 from another network. After porting in was complete I went to access 'My O2' and when I now log in the website does't show my usage/minutes/tarrif/extras etc it breings up my account i...

No signal and O2 app not recognising me .

My phone has been completely cut off . I can't get any service at all and when I have tried to sign into MyO2 it says I have no registered devices or plans ..!! I am self isolating on my own and I have no other phone I've tried to tweet O2 but I've h...

How to bar calls from a region

I keep receiving scam calls from +226 region. Seven so far just today if I don't see the number and answer it hits me premium charges. The scammers have multiple lines which all start +226 but I cant fi d a way to block a prefix only individual numbe...

Activate sim card

recently got the s20 ultra on PPM. Unable to get in contact with o2 as online chat is closed down and had no luck over the phone as the call gets ended. Any way to do this? I need my phone as I'm a carer and need to be in constant contact.Thanks in a...

Resolved! Unexpectedly high bill for additional phone - NOT WHAT I SIGNED

Hi, I can't get through on the phoneline due to call volumes so maybe someone here can help. I recently added a second phone to my plan for my son, the package including phone hire, airtime and insurance was £22. I reviewed this with the customer ser...

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