Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Due an upgrade

I am due an upgrade, but every time I click on the "upgrade now" button, it goes onto the next page but gives me no upgrade options. Is there a way to solve this?

Resolved! Scam text

I had a message saying my bank wouldn’t process my bill from +44 7776 955729. I did click it but took me to a false o2 page so I never did anythingPlease be warned of this number

Leaving O2- unable to get in touch because device is broken!

Hi, I'm looking for a way to get in touch to cancel my Pay Monthly contract and receive my PAC code so that I can transfer over to a new phone. My O2 device is broken which means I can't phone in to cancel, and can't phone 202 to receive my PAC. Ther...

Pac Code issues

I gave O2 my Pac code when I ordered my O2 Sim, yet the new SIM was delivered with the new number. So I have requested a change using the online form, two days ago and heard nothing. My O2 App is still showing the "new" number. I can't contact O2 thr...

Order confirmation has been received but it’s wrong colour

Just ordered an iPhone 11 in purple however order confirmation says it's red?? Can't access anyone than change of mind policy which says that I need to tell o2 I have changed my mind and want a different coloured handset but there is no one to tell. ...

Changeover from payg to contract

Hi. I'm currently a pay as you go customer and would like to switch over to a sim only monthly contract. Does anyone know if this can be done without changing my current sim card? And if so, can it be done online? I've tried ringing customer service ...

How to change my payment date

Hi just wanted to know how to get In touch so I can change my payment plan ?

‘Sim not provisioned’ ‘No service’

I recently got a new contract with o2 however, I have never had any service and when I check my sim details it says ‘sim not provisioned’ I have no idea what this means and I have been unable to use my phone since I got it three weeks ago.

O2 family deal and upgrades

Hi, my wife got her O2 contract with Carphone and she has been told she can upgrade early now due to the deal with CW ending. I am with O2 and so is my daughter and we get the family discount. Basically my daughter gets 10% off her bill. Once my wife...

Where’s my data gone?

Hi,My data is normally 100gb per month. It was set up as 50gb of data allowance and 50gb of data as a bolt on. It shouldn’t end until January But this month my bolt on has disappeared and I can’t get hold of anyone?Can any help?

O2

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