Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Deposit refund

Hi guys any advice how to claim my deposit when I paid three month ago I tried to call 202 but keep sayin check my 02 app and in 02 app says get in touch with us for refund Is there any other number to call regarding deposit refund ?thanks

Resolved! Phone not arrived and saying there’s no orders in my account.

I’m wondering if anyone can help me and shed some light on my query. I purchased a phone and new contract of Friday and opted for the next day delivery of Saturday morning. I understand with everything going on at the moment that there is delays in t...

Track my repair

Hi, my Samsung galaxy S10+ Was dropped and smashed and stopped working instantly, I took my mobile to local branch, they sent my mobile off to get a quote on how much it’ll cost to repair. That was 18 th March. Now, since all stores are closed, all l...

Payment date

How do I change the date my direct debt comes out my bank

Question regarding upgrading and credit checks

Hello everyone I am a SIM only O2 customer, i have been for a few months now, i just logged into My O2 and was offered an upgrade, i had a look at SIM only deals i could 'upgrade' to - i found a deal i quite like which is £20 cheaper than my current ...

Resolved! Activate sim

Hi I'm trying to activate my partners phone which is on my account, if I text swap sim from my phone as hers has no connection and enter the ssn from her new sim will it activate her sim or will it change my sim to her number??

switch from pay monthly to pay as you go with keeping old number

How to switch from pay monthly to pay as you go with keeping old number, without calling CS?

Bill via bank transfer

Hi, so apparently o2 doesn’t accept my bank card and I keep on paying for my bills by sending bank transfer of 2 since I have 2 bills(airtime+device) and every time I send the money it applies only for the airtime bill and the rest of money just keep...

Can I change my number and SIM card when I upgrade?

Hi I am looking to upgrade my phone ASAP (from an iPhone 5SE to an 11probut I actually want to change my number and SIM when I do this. The reason behind this is due to issues I've had with my Apple ID. Will a new SIM card come with the upgrade or do...

Porting a number from o2 to o2

I have just bought a new phone and o2 contract from Mobile Phones Direct - what the best way to arrange for my old (current) o2 number to be transferred and this contract closed. Do I need to seek a pac code the same as I woukd if I was transferring ...

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