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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 237635 Views
  • 2 replies
  • 2 kudos

Change of mind policy

Hi,I have recently bought a S20 Ultra but coming from an iphone I am not happy with it.I want to use the change of mind policy but I cannot get intouch with anyone from O2.I am very concerned that the 14 day return policy will lapse and I will be for...

martymim by • Level 1: Joiner
  • 1164 Views
  • 2 replies
  • 0 kudos

Bill

Hi,I have recently paid my O2 bill. The money came out on 29th March. The money that came out was much much higher than it should have been. It included a "balance brought forward". This balance had already been paid on 17th March. It has now been ta...

ABennett by • Level 1: Joiner
  • 1364 Views
  • 8 replies
  • 0 kudos

oustanding balance

I made a payment to my outstanding balance last week and it is still not showing on my online account. Has this happened to anyone else? I am just worried that when my next payment is due (2 days) they will try take the larger amount without register...

Saleki by • Level 1: Joiner
  • 1585 Views
  • 6 replies
  • 0 kudos

Move number to o2

So frustrating! I have a PAC code for my old number and I want to move to my new o2 SIM.No one is answering phones ATM (understandable) and I can't find any info on how to proceed online ( not great). All and any help is appreciated.

O2 mobile app

I have justr swapped to O2 with the acquisition of a new phone, a few days ago. Everything is fine. I can access "MyO2" on my PC but when I try using the phone app I get timed out with an "Oops" message? Is the sytem down or is it sonmething to do wi...

GPC99 by • Level 1: Joiner
  • 328 Views
  • 1 replies
  • 0 kudos

Moving number from EE to O2

Hi I wonder if ayone could help, I've received my sim card last Saturday and filled in the form online to keep my number from EE and have it ported over to O2. My number is still showing on EE and hasn't moved yet to O2. I have tried to get in contac...

Padjos by • Level 1: Joiner
  • 334 Views
  • 1 replies
  • 0 kudos

Order not shown in account

Is it normal for no products or orders to come up in my 02 account? Should my order not be there ?

Ellie5 by • Level 1: Joiner
  • 4164 Views
  • 15 replies
  • 0 kudos

Resolved! I am in Norway and can't connect to Cell Networks

Prior to coming to Norway (and on my last visit) I checked with 02 to make sure that I would get cell coverage whilst in Norway, as due to health conditions I need access to my number. However when I try to connect to local networks via roaming, I am...

Transfer current number to new sim

Hi - i have just ordered a pay monthly sim and i want to carry on using my existing number on my current monthly pay as you go sim. both as O2 sims - how do i carry on using my existing number? Eric

EA by • Level 1: Joiner
  • 304 Views
  • 1 replies
  • 0 kudos

WiFi calling

Hi,I have a SIM only deal and use a Google pixel 3 however on my O2 under WiFi calling I can see no option to turn it on and on my phone under call settings there is no option either.Can anyone help please?Thanks

Sherlock by • Level 1: Joiner
  • 826 Views
  • 5 replies
  • 0 kudos
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