Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I can't port my number through any of the methods suggested during COVID-19

HelloI joined O2 last week 06-April as a 12 month contract sim only deal. Since then I cannot port over my existing phone number to the new sim card and can't talk to customer services due to the COVID-19 call center issues. I have tried texting SWAP...

Return

I would like to return a Samsung tab A I got on refresh and either swap or just return but I can’t phone them as I am deaf do I have to contact them or can I just return it. I usually use email or gurus now I don’t know what to do

Contract termination

I am on 02 fresh and i want to end my contract and pay it all of know, I pay 21 pound plus 4 pound for a plan, does anyone know how it would work or how much it would cost, I've had it for a month played my first bill, but I'd like to keep the phone ...

Can't get through to insurance

Unfortunately I am unable to do an insurance claim and can't get through to anyone to get this fixed as it's kinda urgent.

Scam text

Hi i read the solutions for this, very helpful. How do i block the mobile number & text it to 7726 without opening, please?

Resolved! Invalid sim

Hi, my phone was saying invalid sim, tried everything but now says no service tried cleaning sim, updating and turning on and off

Resolved! Samsung galaxy ultra

Hi, I ordered a new phone last week, the Samsung s20 ultra (cosmic grey) I was told I would have it today.I got a text on saturday saying it's taking longer than expected, I offered to change the colour of the phone to get it soon as well. As mine is...

transferring my number

Hi i am curretly in a contract which i have been in for 6 month is it possible to tranfer my o2 number over to the contract, it is with a different network

Data loss

Hi, I took a 24 months phone contract with O2 on the 24 February 2020, I opened the phone to use on the 15 March 2020. The phone came with 3gb and 9gb data bolt-on making total 12gb, unlimited talk and text. But to my surprise on 31 March 2020, I fou...

Change phone contract to sim only

Hi, my contract is up soon and I’m looking to change from my normal monthly contract to a sim only contract. The upgrade section doesn’t give me the option to change to sim only... can you help please? Thanks!

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