Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

FRAUD ATTEMPT in the name of O2 to my O2 messages

Hi all Just to alert everybody (including O2 but cannot find how to reach you!) that I received a text on my service to say " O2: We were unable to process your latest bill. In order to avoid fees, please update your payment information via : I chec...

Dialing up / accepting calls

Hello, For the last 3 days I havent been able to accept any incoming calls nor dial out. I check the service status in the local area and they are now all working fine. I have swtich the phone on and off but still unable to make any calls. Any sugges...

Text Alert - Bill Processing Query - Scam??

Hi - I've just rec'd a text from 02 stating that you're having difficulties processing my payment? I've never had this before and been a customer for many years. The message has also given a link so that 'I can update my payment details to avoid char...

Changing the date of my direct debit

I'm just wondering if anyone knows how I go about changing the date of my direct debit? I prefer for all my bills to go out on the same date and my direct debit date is for about a week and a half after then. I cant seem to get through on the phone a...

Resolved! customer

Hi, im trying to get in contact with o2, im currently furloughed and my bill date is coming up soon. i have not recieved payment from the gov yet. everytime i call 202 it gets me no where and just says there only dealing with urgent matters, bye and ...

get new sim to replace faulty sim

I need to get a new sim to replace my old faulty sim. I am NOT after a sim only deal. O2 are not responding to this and noone else seem to sell these.

Retention phone number from pay as you go to monthly

I received my new phone just before lockdown and requested to retain my o2 PAYG number. The process started and got as far as PAYG releasing the number. THIS NUMBER IS NOW DEAD AND I STILL HAVE THIS TEMP NO. bank accounts etc are attached to the old ...

Need a sim? You’ll need a nano sim to use your new device.

This has popped up in my basket when I'm upgrading to an iPhone 11 Pro Max. Am I supposed to click Yes, I need one? If so, will my number still transfer over?Thanks

Resolved! Replacement SIM

Hello. I had a replacement SIM sent out last week wanting to keep the same number. My old phone has died and I cannot get into it at all. I have put the new SIM in my new phone but it will not allow me to get 02 and I am sure the new SIM has been sen...

Resolved! O2 Sim Swap - How long does it normally take?

I just upgraded my phone and have put the new sim in the new phone and text O2 for the sim swap. How long does it normally take for the swap to activate? I know it said up to 24 hours, being an hour so far.Thanks

O2

Forum Posts