Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

2 phone contract

Just wondering how do i get around getting 2 phones on contract at once, like a shared plan or as such as previously someone has 2 phones on on contract?

Refresh

Hi, I'm on a refresh contract, and the airtime is discounted through friends and family deal. I have 2 months left in the device, if I pay this off does the airtime automatically go back to full price? If not how long will it stayed on the reduced pa...

New contract - undelivered handset

Hi, new contract agreed 15th April. Order says complete on my O2, phone should have arrived 16th. no phone delivery. DHL website Says“We’re sorry but the delivery of your consignment has been delayed. Please contact your sender for further informatio...

Resolved! I’ve been cut off after trying to contact o2 for weeks

My phone has been cut off from incoming and outgoing services, I have no way of contacting o2 I’ve been trying for the last 2 weeks. I’ve had a email from mycare saying to email them or pay so I emailed them which sent back a automated email to say t...

iPad help please

Hi all, ive just set up my new iPad, and all is good apart from it's doesn't know the data number so can't receive sms directly. When I go into settings and about, it says 'mobile data number unknown' what do I need to do? thanks

Resolved! I paid my bill by my app says i haven't paid it yet

I received a text message of a reminder of my airtime plan to pay off in 5 days and includes my account number and a link to pay it securely, so I've done that and got a text saying I've paid it for this month but never received a confirmation email ...

My order is out of stock

I have ordered a new phone but it ia out of stock. How do I canel it and order another one

Sim card not received

I haven't received my sim card yet, but only have 24 days left of this months allowance, so effectively lost a weeks use already, why dosn't the allowance start when the Sim is activated?I ordered one for my mother the day after I ordered mine and he...

Declined contract

Hi last Thursday I applied for a contract phone with o2 it was declined but £30 was still taken straight out my bank from o2! Anyone know how I claim this back? Thanks

Iwatch data plan - swopping watches - error code 04

Hi There, I recently broke my Apple Watch 4 - i have managed to get a series 5 but am having issues swopping the data plan across. I am still connected with the old watch to the data plan but when i start up new watch and select mobile data it gives ...

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