Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Getting a second contract

I have a pay monthly phone contract. I want to add a pay Monthly contract for a tablet to the same account. Is this possible? If so how do I do it?

Contract due to end

My pay monthly contract is due to end. If I do nothing and want to keep using my current phone what happens to my airtime?

How do I get a replacement SIM card?

Local store CWMBRAN is closed (atleast not anwering the phone), called the 0344 809 0202 and apparently (menu options) an upgrade is "urgent" but getting a replacment SIM is not? How can I can replacment SIM card as mine is not working? I know the SI...

NOT HAPPY!!

So about a week ago or so I rang 02 and finally got through after being on hold for at least an hour or so.. Told the lady on other end was having problem with late payment due to this Covid-19 and she assured me that all customers have been given to...

Change billing date

I’m trying to change my billing date but can’t get through over the phone and can’t do it via the App. Is there any other way I can change the direct debit date?

Need Replacement SIM as faulty

Can you please advise me how to get a replacement SIM as mine is damaged. Help line doesn’t cover this issue and branches are closed.

Resolved! My bill

I just don’t know what to do as I don’t get paid until 11th may ? And my bill was due 17th April and I got a message from o2 saying be a I’m the difficult time you can now add your bill to next month if you have trouble paying it this month

New phone delayed, now I won't be able to claim free gift. Will o2 compensate?

Hi,On the 4th of April I ordered my new phone. With the phone (Xperia 5) I am supposed to receive a free 32" TV, however, on the 5th of April I received an email saying the Xperia 5 is currently out of stock and that I would be notified once my order...

O2 open question

Hi All,I was looking at getting the iPhone se using the open discount. Am I right in thinking the the discount is not for the total bill?For example, if the phone cost is £20 a month and the line rental is £10, I would only be receiving the discount ...

Payment Holiday

Been tryiing to contact payment support for the last 2 weeks but only getting an automated message about paying bills.Recently lost my job due to the current situation and ive been trying to get a payment holiday

O2

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