Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Change phone number

How do I change my phone number if I am on a contact

No 4G. Can't text/call.

Hello, I really hope somebody can help. I have been on the phone with O2 for an hour now but it just keeps on telling me that I am still on queue and waiting for an agent. My problem is all of a sudden my 4G won't work and can't text or do outgoing c...

Data choices

I'm due an upgrade so have been looking at options through the app. My current plan is 2gb data a month, but the only options I can see online are 1gb, 5gb, 10gb etc.1gb isn't enough, but I don't want to pay for 5gb when my average usage is about 1 a...

Resolved! UPGRADING

Can someone please help me, I am not good with this sort of thing. My 2 year contract with O2 ended on 15th February. I want to keep my number and I want to stay with O2. I found a mobile I wanted on mobilephonesdirect.co.uk but they won't accept my ...

Resolved! Upgrade

When am I due a upgrade

Cannot get PAC

After being charged an outageous £97 because exceeded my 250 minutes during lockdown, I am off. New sim/provider and just need a PAC. 3 times I have text 65075 with PAC and 3 times I have recievedHi it's O2, There has been an issue processing your re...

Final bill refund

Hi, my contract was due to end so i cancelled and changed to a pay as tou go sim, i was told when i cancelled that a final payment would be taken from my account and then refunded. How long should the refund take? Do i have to do anything for the ref...

Out of stock

My order is out of stock and and it’s been 2 weeks and no updates how do I find out if it’s in stock or any updates on my parcel as it’s says there’s no orders on my account

Resolved! My number hasn't transferred to new 02 sim card

I've got a new 02 sim and want to keep my old number. A few weeks ago I filled in the online keep my number form using the PAC code I got from my old provider. Nothing happened so I text SWAP to 20220 but all it says is that the sim is already activa...

No incoming calls

My contract was restarted recently following fraud on my account, I thought everything was now sorted, but I STILL cannot receive incoming calls. This has gone on for about 3 weeks now and anyone calling gets 'number not recognised', but I can send/r...

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