Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Services still restricted when money has left my account

I missed my payment date for my bill so had to pay it at a later date, I made the payment the money has left my bank but my services are still restricted. So I have lost the money to o2 but my services are still restricted

Resolved! Unlimited data offer to NHS workers

Hi, just joined the community to ask if anyone knows how I can contact O2 customer services. As an NHS worker I’m using up a lot of my personal data in remote consultations via video with patients. Other networks have offered free unlimited data to N...

How to cancel a data only sim

I can't find how to contact O2 to cancel a data only sim on refresh. The contract ends in July. I am advised to contact O2 but no number provided.

Still being billed for Spotify

Hi,I cancelled Spotify from my account, and from Spotify directly and I’m still being billed.I can’t get through to anyone and my payment is due to go out soon.How do I contact anyone to remove this bill. My Spotify has already been downgraded to the...

Bolt on refunds

Hi all,I know COVID is happening in the world right now, but what has happened to customer services. All the support service links on the website are just looping pages with no useful outcome.I accidentally purchased a bolt on twice as the GB remaini...

Data increased by mobile question!!!

Hi My elderly Mother has exceeded her monthly data usage...probably not intended when we switched her to a new package in January this year ...but now joining in family Zoom chats and Face time / Whatsapp video chats her monthly allowance has disappe...

Porting a number to o2 from another network

Hello, Does anyone know if O2 are still porting numbers while we are in lockdown. Have the time scales been affected? Has anyone managed to port while we have been in lockdown? Thanks in advanced.

Disney Plus

hi, I got an email from you with a 6 month free for Disney plus however on my recent bill you have charged me for it.please can someone look into this for me?

SPLIT PORT and bad customer service

Why people who are giving answers in o2 cimmunity do not work in customer service?! Why I have to call o2 try to find a reason for not receiving messages or calls, and they do not have even clue that it could be split port or split service (whatever)...

To close one of my phone numbers

Hi, I have two phone numbers, I need to remove one from my account.

O2

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