Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Changing to pay monthly sim contract

HiI’ve paid off my phone and I don’t need a new phone right now.I’ve seen some good pay monthly sim deals which look better than my airtime bill at the moment. I want to keep the same number. I normally go into the shop for queries and upgrades but t...

Microsoft store purchase 31.99 on my daughters phone bill, what is this

My latest bill has an extra 31.99 on it for a Microsoft store purchase what is this for

Statement in the post

I receive a statement in the post about my device plan has anyone else receive one of this statements in the post recently

Phone to tablet contract

I received an email offering an upgrade to buy out my car phone warehouse contract. I currently have a phone but was looking at a tablet. If I get a tablet can I still use my mobile phone on the new contract

Alexa verification text passcode - can't receive

Hello, First time poster asking for some guidance. I'm setting up an Amazon Echo show for my elderly mother in order to keep in touch with her during the social distancing. In order to connect my mobile it says it's sending me an SMS with a onetime p...

My bill

Good afternoon all, needed little time to pay my bill so spoke to someone yesterday to explain my situation my account has been put on hold until Wednesday so that then I can then pay the rest of my bill off but I'm still getting the automatic calls ...

Call log

I’m trying to access my call log for March. I cannot seem to do so on my app or online. Can anyone help?

Fraud Number

I had a text from a number this afternoon saying that something was wrong with my billing and I needed to click this link... [mod edit: removed to ensure safety]My o2 app says there is nothing wrong so I take it this is a scam?This was the number +44...

Oppo Find X2 Pro

Apparently the Find X2 series of Oppo devices are coming to the UK in May 2020.Anyone know if these will be available on O2?I currently have a Oneplus 5T and due my upgrade...so tempted to go for the Oppo Reno 5G but id wait a few weeks if the Find X...

SIM not provisioned

I recently upgraded on my contract and received my new phone and sim yesterday morning Wednesday the 29th. I opted to keep my old number on my new SIM, however I am still getting the message on my phone SIM not provisioned 24 hours later, is there an...

O2

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